Address
Form of work
SalarySummary:
- Assisting Toll Road customers via telephone, email, U.S. mail, or in person, in a Call Center environment with comments, complaints, balance inquiries, payments (cash, check and credit card), opening/closing accounts and any questions.
Relationships:
- ITRCC customers Call Center Supervisor and Call Center Lead
Responsibilities:
- Performs all tasks safely, complies with all internal and external safety requirements, supports ITRCC safety culture, attends all safety trainings and completes all compliance trainings as required by ITRCC.
- Uphold ITRCC’s core values: Customer Service, Respect, Excellence, Stewardship and Teamwork (CREST).
- Provides fast, friendly and accurate information and assistance to all ITR customers. Average call time should be under five minutes.
- Correctly enter data into customer accounts while ensuring the strictest levels of privacy and confidentiality and making sure to notate the issues addressed in customer accounts.
- Operates central telephone switchboard and applying the accurate code to summarize each call.
- Performs other duties as required.
- Regular reliable attendance.
Qualifications:
- High school diploma/GED
- Ability to type with speed and accuracy
- Ability to communicate with others under stressful conditions
- Ability to use common sense in making instant decisions
- Ability to remember minute details
- 1-2 years’ experience in customer service industry
- Must pass criminal background check
Working Conditions:
- Frequent standing and sitting
- Frequent talking and hearing
- Light physical effort
- Heavy phone and computer usage
- Fast paced environment
Monday-Friday
9am-5pm
