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Form of workDescription:
The primarily accountability of the Consumer Care Agent is to offer outstanding service to consumers. It is the responsibility of the Consumer Care Agent to be available, helpful, friendly and knowledgeable. Consumer Care Agents are the voice of the company. Consumer Care Agents are responsible for assisting the Call Center in achieving/exceeding stated service level goals. Our Consumer Care Contact center is open seven days per week from 7am-8pm.
Essential Duties and Responsibilities:
•Interact with customers via phone and email in a Call Center environment.
•Listen to customer concerns and questions with the goal of identifying the causes of the situation.
•Obtain and evaluate all relevant information to handle inquiries and requests.
•Process warranty replacements, orders, and returns.
•Respond promptly to consumer inquiries and resolve issues in a timely manner.
•Answer inquiries about products, cooking, maintenance, troubleshooting, and assembly.
•Attend all training sessions to stay updated on product knowledge
•Responsible for maintaining a high level of professionalism with clients and working to establish a positive experience with every consumer.
•Ability to perform under pressure while working in a fast-paced environment.
•Excellent verbal and written communication skills.
•Ability to thrive in fast-paced environment, multitasking while keeping focus on the consumer.
•Excellent listening skills and an empathetic voice and manner.
•Communicate clearly and effectively to resolve customer issue quickly and ensure satisfaction.
Contact Center is open 7 days a week 7am - 8pm, candidates must be open to working an 8 hour shift within this time
Skills & Qualifications:
Must Haves:
- Experience: 2+ years of customer service (Food Service, Retail, Consumer Interaction, Apple Store, ATT&T)
- Technical; smart devices, ios and androids, computers, smart phones, and applications
- Web-based platforms, Microsoft Office Suite and any other web-based software
- Strong written and verbal skills. Will need to have professional grammar and writing skills.
- Candidates will need to have high-speed internet and a professional home office setup to work from home.
Nice Haves:
- Associates or Bachelors Degree
- Experience troubleshooting
- Bilingual in Spanish or French
Experience Level:
Entry Level
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
