Call Center Specialist

Terminix Service, Inc. in Columbia, SC is looking to hire multiple full-time Call Center Specialist.All work is performed in person at our office in Columbia, SC.

Are you a customer service professional with some Call Center experience who is looking for better hours and pay? Are you interesting in starting a career with a stable, respected, and growingcompany? If so, then please read on!

This position has the potential for advancement - new department at corporate office, Roll Overflow Call (ROC) Center is continuing to grow and is anticipating a need for Call Center Supervisor in the near future.

This full-time Call Center Specialist position minimum pay starts at $19.00 dependent upon experience, plus commissions on sales.

1. We also offer a generous and comprehensive health insurance package includes medical, dental & vision insurance, a flexible spending account, life insurance, paid holidays, paid vacation days, a 401k plan with a match after 6 months, a profit-sharing plan, and more perks.
2. We offer paid training from DAY ONE with New Hire Orientation at our HOME / CORPORATE office - hands on training with hotel with meals provided. NO OUT OF POCKETS COSTS for you.
3. State of the art training program, with online training at your fingertips for you to take advantage of at your convenience (TERMINIX UNIVERSITY).
4. Plus, there are college scholarships with preference for both employees & dependents
5. All positions offer an opportunity for advancement.

If this sounds like the opportunity that you've been looking for, apply today!

ABOUT TERMINIX SERVICE, INC.

Under the ownership of the Knox family since 1947, Terminix Service, Inc. is a locally owned, independent business with its home office in Columbia, SC. Headquartered in Columbia, SC., we provide exceptional Commercial and Residential Pest Control Services from 56 branches across South Carolina, western North Carolina, and the CSRA region of Georgia. We are a unique blend of a family business and major corporation. We are recognized for being among the top 10 pest control companies in the country. But don't let size overwhelm you. Our senior leadership is from the second and third generations of the Knox family. When you join the Terminix Service team, you're among family. We invest in the people and communities where our employees live and work. We are not just in the BUG business, we're in the PEOPLE business.

We believe in hiring extraordinary people and providing them with the opportunities and benefits that they need to reach both professional and personal success. As a family business, we know that our success comes from our people. Over half of our employees have worked with us for more than five years. Our employees enjoy flexibility, family-friendly schedules, and the opportunity for advancement. 100% of our managers were promoted from within the company!

Job Summary:

Rollover Overflow Call (ROC) Center will be managed by Director of Branch Administration. The ROC staff position will work under general supervision of the Director of Branch Administration. The Call Center Specialist / Account Team Specialist position will handle overflow call volume from our 56 branches located throughout SC, Western NC, and the CSRA of Georgia. Your primary responsibilities are to answer phones, schedule and confirm appointments, manage accounts, process payments, and soft selling. As the front line for our clients your excellent interpersonal and communication skills are an essential part of your success.

1. Assist the customer calls and accounts with various needs such as payments, scheduling services and quoting services and sales.
2. Overflow calls that the 56 branches are unable to answer due to being on the other line or out of the office.

Minimum Requirements:

1. Prior Call Center AND/OR customer service work experience.
2. Demonstrated sales ability.
3. Ability to discuss service and speak knowledgeably to customers
4. Ability to upsell services to customers.
5. Ability to work well under pressure and deal with difficult situations or customers to diffuse situation and help resolve the problem.
6. Ability to successfully complete a background check and drug screen.
7. Prefer prior Call Center and Sales experience

Preferred skill set:

1. Call Center experience.
2. 3 years experience as a Call Center Supervisor or Call Center Manager.
3. Customer Service experience
4. Sales experience
5. Leadership or management experience.
6. AS400 experience.

Location: (29210)