Call Center Agent

Do you get told you have "a thick skin”? Where others quit, do you persevere? We are looking for full-time Call Center Representatives to work in our Wentzville Call Center.

We are looking for those who are not afraid to rise to the challenge and realize that their perseverance, hard work, and dedication are the keys to success in this role! Our Call Center Representative is a rewarding career for those who have a desire to help seniors protect their loved ones in their most difficult times.

North Star Insurance Advisors provides insurance options to families looking for the security and protection our policies provide. As a Call Center Representative, you will be reaching out to seniors who have requested information on policies and options.

What we believe: Every single person deserves a life insurance policy that provides long-lasting protection for our client’s loved ones. This is why we have chosen and dedicated our careers to serving a heavily overlooked demographic in the insurance industry, seniors. 10,000 individuals a day turn 65 and most either do not have coverage or simply don’t have enough. That’s where we help.

What you will be doing:Call Center Representatives take a mix of inbound and outbound calls from prospective clients, prescreen them for life insurance over the telephone, and transfer those calls to our licensed agents.

How are you paid?

Our pay is a base salary of $17, with the ability to earn bonuses which could earn you an additional $200-$700 a month based on your skills. We also offer a Full Benefits package to include Dental, Vision, Health, and Disability Insurance as well as 401k matches. We also offer a full PTO package including vacation, sick, and rest & relaxation days.

We offer:

• A starting pay of $17 an hour.
• Bonus earnings based on your success!
• Full Benefits Package – Health, Dental, Vision, Disability, and Life Insurance + 401k matches.
• We offer earned paid vacation.
• Training and support throughout your career.
• A culture that is team-centric and celebrates success.
• Opportunities for advancement. We promote from within!
• Frequent social and team building functions - we like to celebrate often!

What we need from you:

• Be a great conversationalist, with a great phone voice!
• Perseverance and the ability to not get(be) deterred by the word “no”.
• Trustworthiness, reliability, and dependability.
• An outstanding work ethic.
• Basic computer skills.
• A passion for not only meeting, but EXCEEDING goals
• Teach-ability and Dependability
• Ability to stay positive under pressure.
• Ability to stay on task and stay focused through distractions.
• A passion to serve and relate to seniors and the elderly.

Previous Call Center experience is preferred but not necessary.

This position is based in our Wentzville office.

EEO STATEMENT

North Star Insurance Advisors provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, North Star Insurance Advisors complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
North Star Insurance Advisors expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, hair texture and protective hairstyles commonly or historically associated with race, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of North Star Insurance Advisors team members to perform their job duties may result in discipline, up to and including discharge.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• No nights

Supplemental pay types:

• Bonus opportunities

Weekly day range:

• Monday to Friday

Work setting:

• In-person

COVID-19 considerations:

We follow all CDC guidelines.

Ability to commute/relocate:

• Wentzville, MO 63385: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)

Work Location: In person