Call Center Agent

PURPOSE: Serves as initial point of contact through our Call Center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner.

ACCOUNTABILITIES:

• Manage calls from patients requiring medical care and provide / gather information needed
• Take electronic messages and convey information to respective medical care providers
• Screen and transfer calls to the appropriate person/department
• Assign pending documents into a patient’s chart within the EMR system
• Provide excellent customer service
• Other duties as assigned by managers and leads