Cage Shift Manager

Summary

Provides direct supervision of all Cage, Vault, and Kiosk operations during a shift. Responsible for security of Company funds, approving transactions as required, documentation, investigation of variances, and compliance with Soboba Tribal Gaming Commission regulations and Internal Controls. BSA/Title 31 and OFAC training and compliance.

Duties/Responsibilities

• Applies positive communication, interpersonal and leadership skills with guests, (internal and external) at all times.
• Provides proper security and accountability of company funds during the assigned shift.
• Verifies large chip/currency transactions.
• Investigates overages and shortages.
• Ensures the required facilities and equipment are available and functioning properly.
• Maintains excellent grooming and personal conduct according to Soboba Casino Standards.
• Monitors the drop, fill, and reconciliation of kiosks
• Monitor day to day operations within the department.
• Assists in the development and implementation of goals and objectives.
• Manages 3-4 subordinate supervisors who supervise a total of 10-11 team members in the cage, vault, and kiosk operations.
• Responsible for the overall direction, coordination, and evaluation of these team members.
• Carries out supervisory responsibilities in accordance with the organization’s policies/procedures, TICS and applicable laws.
• Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and managing performance of team members; addressing issues and problem solving.
• Ensure training and compliance of BSA/Title 31 compliance.
• Ensure daily deposit/armored transport is completed.
• • Issues checks or gaming voucher for slot jackpots.
• Monitor currency/coin levels and request orders as needed.
• Oversees scheduling of assigned shift.
• Oversees timecards utilizing Soboba Casino’s payroll software.
• Revise departmental policies as needed in compliance with the TICS.
• Attend mandatory training, seminars, or meetings.
• Facilitates shift/department meetings.
• Conducts monthly audits/drops of currency windows and kiosks.
• Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
• Perform special projects and other responsibilities, tasks, or duties as requested.

Performance Requirements

• To perform this job successfully, an individual must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures.
• Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.
• Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.
• Demonstrate a desire to succeed and willingness to help others succeed.
• Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.
• Demonstrate support and comply with all Safety program elements including: adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
• Serve as a contributing Team Member of the Soboba Band of Luiseño Indians enhancing the Casino’s operations in all its business endeavors.

Education / Qualifications

• Must be 21 years of age, or older.
• High School diploma or equivalent, required.

• College Degree preferred.
• Minimum 2 years accounting/banking/casino cage experience required.
• Minimum 3 year supervisory/management experience required.
• Any combination of education, experience and training that provides the required knowledge, skills and abilities.

• Must be able to provide evidence of eligibility to work in the United States of America.

Certificates, licenses and registration

• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
• Required to submit to and obtain negative results on all drug and/or alcohol testing

Soboba Casino Resort Benefits

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:

• 401k Plan
• Basic Life Insurance employer paid ($20,000) with the option to purchase Supplemental Life Insurance
• Medical, Dental & Vision paid for the employee
• Employee Assistance Program
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
• Paid Time Off

Soboba Casino Resort Team Member Recognition including, but not limited to:

• Reward and Recognition Program (Quarterly, and Annually)
• Team member Incentives
• Discounted Team member meal