Cafe Supervisor| Seattle Aquarium

Oak View Group

Oak View Group (OVG) is the world's leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

 

We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:  

• We treat each other fairly and with respect.
• We act with integrity.
• We have an entrepreneurial spirit.
• We give back to our global community.

 

More information atOakViewGroup.com, and follow OVG onFacebook,Instagram,Twitter, andLinkedIn. 

Overview

The Cafe Supervisor is responsible for supervising the cafe team and ensuring the team meets and exceeds guests' expectations within their level of responsibility.    

 

This role will pays a wage of $32.

 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

 

job expires 3/31/2024About the Venue

Oak View Group is the food services and hospitality partner of the Seattle Aquarium. The Seattle Aquarium is a conservation organization working to regenerate the health of Earth's one ocean. The Seattle Aquarium thoughtfully brings the ocean to life for the public with experiences that inspire awe, empathy, and conservation action. The Aquarium is the ninth largest aquarium in the U.S. by attendance and proud to be accredited by the Association of Zoos and Aquariums. Since opening, the Aquarium has hosted over 27 million visitors and provided marine conservation education to two million school children. The Aquarium's new Ocean Pavilion, opening in 2024, will be a central feature on the new Seattle waterfront.

Responsibilities

• • Supervises shift coverage and coordinates breaks for team members.
  • Ensures team members maintain knowledge of the menu and any specials being offered. Provides updates of any changes to the menu.
  • Supervises the team in maintaining a clean and presentable work area. Ensures the venues are stocked and prepared for service at all times.   
  • Complies and ensures compliance with liquor laws regarding alcohol service where applicable.
  • Complies with all departmental food and franchise contractual agreements.
  • Conducts end of shift reports for cashiers on shift.
  • Coordinates in troubleshooting technical problems with Point of Sale (POS) system, facilities, equipment etc., and contacts for appropriate support, as necessary.
  • Provides on-going supervision and mentoring to team members.  
  • Monitors product quality and ensures high level of guest service.
  • Coordinates in the on-going coaching and mentoring of team as directed by department management.
  • Must maintain excellent attendance and be available to work events and varied schedules per business need.

   

   

  Knowledge, Skills and Abilities:

  • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
  • Ability to communicate with team members, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment.
  • Ability to clearly communicate, read and write in English.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Communicates in a positive, respectful manner to both internal and external guests.

 

Qualifications

• High school diploma or GED
• 1+ year supervisory experience as a supervisor/manager in a restaurant/casino environment.
• Experience working in a fast-paced, high volume food court, casual and/or  buffet in a supervisory capacity is preferred.
• Must acquire and maintain a valid Health Food Handlers Card and Alcohol Awareness Certification.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Employment Type: OTHER