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SalarySalary: $55,000 - $65,000 / year
Other Forms of Compensation: Annual bonus potential
Pay Grade: 12
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
Open due to a promotion, the Retail (Cafe) Manager will successfully lead the retail food service operation (cafe, coffee shop and vending) at a 350+ bed hospital in Elk Grove Village. Our Retail and Culinary team work closely together to provide excellent food quality, customer service and innovative ideas. Responsible for leading a team of 3 Supervisors and 15 Associates. Anticipated schedule: Monday- Friday 8:00am-5:00pm and on call one weekend per month.
This account has been recognized for America's 50 Best Hospitals Award, America's 250 Best Hospitals Award and is a Certified Advanced Comprehensive Stroke Center (first in the Chicago area)!
Key Responsibilities:
- Planning and supervision of special functions, maintaining cash controls, payroll records, and the hiring and training of our hourly team members
- Ensures customer satisfaction and good public relations through the safe and efficient uses of resources
- Directs staff to provide scheduled retail services in accordance with corporate policies and presentation standards
- Trains staff in customer service, accurate portioning, cashier skills, and safety/sanitation
- Completes all daily, weekly or monthly reports on a timely basis meeting all prescribed timelines.
- Communicates effectively with all team members, patients and families
- Implements and maintains cash handling standards as outlined in the Corporate Policies and Procedures Manual to eliminate theft of services or Company funds
Preferred Qualifications:
- B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus three years of directly related experience preferred.
- Minimum of five (5) years' experience in food service/retail/catering industry preferred
- Good knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing and presentation
- P&L accountability and contract-managed service experience is desirable
- Experience with cash retail operations
- Retail marketing experiences are highly desirable
- Supervisory, leadership, management and coaching skills
- Good interpersonal skills both written and verbal
- Ability to communicate on various levels to include management, customer and associate levels
- Knowledge of financial, budgetary, accounting and computational practices
- Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet
Apply to TouchPoint today!
TouchPoint is a member of Compass Group USA
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Associates at Touchpoint are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Applications are accepted on an ongoing basis.
Touchpointmaintains a drugfree workplace.
Req ID:1271126
TouchPoint
ERIN S PRINDLE
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