Café Manager

POSITION: Cafe Manager

LOCATION: Katy Area

Position Overview:

As a Store Manager for Coffee Fellows, you will be responsible for leading and driving the daily operations of one of our coffee shop locations. You will actively ensure an exceptional guest experience, and drive sales growth, and contribute to the overall profitability of your shop. You will lead a team of baristas and support staff, maintain high standards of quality and cleanliness, and foster a welcoming and inviting atmosphere for our guests. Your entrepreneurial leadership, organizational skills, business acumen, and passion for coffee and hospitality will contribute to the success and reputation of our coffee shop.

Key Responsibilities:

1. Operations Management:

● Oversee all aspects of the shop operations, including opening and closing procedures, ordering and receiving, inventory management, and proper processing of guest transactions.

● Ensure compliance with health and safety regulations, food safety standards, and company policies and procedures.

● Monitor and maintain equipment functionality, cleanliness, and appearance to ensure optimal performance and presentation.

● Achieve and maintain a labor standard of 20% or less.

● Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.

● Ensure that proper security procedures are in place to protect employees, guests, and company assets.

2. Guest Service Excellence:

● Lead by example in delivering outstanding guest service, engaging with guests, and addressing their needs and concerns promptly and professionally.

● Train and coach team members on guest service best practices, product knowledge, and sales techniques to enhance the guest experience and drive guest loyalty.

● Resolve guest complaints and issues effectively, striving to exceed guest expectations and maintain positive relationships.

● Provides quality beverages, whole bean, and food products consistently for all guests by adhering to all recipe and presentation standards.

● Follows health and safety and sanitation guidelines.

3. Team Leadership and Development:

● Maintains a regular and diverse floor presence and awareness of volume and operational needs for all shifts.

● Maintains regular and punctual attendance.

● Maintains a calm demeanor during periods of high volume or unusual events to ensure the proper operation of the shop.

● Recruit, hire, and train new team members, ensuring they are properly onboarded and equipped to perform their roles effectively.

● Provide ongoing coaching, feedback, and performance evaluations to team members, recognizing and rewarding achievements and addressing areas for improvement.

● Foster a positive work environment that promotes teamwork, collaboration, and a strong sense of pride and ownership among staff.

4. Sales and Financial Management:

● 3+ years of experience in analyzing financial reports including but not limited to P&L’s, waste tracking, COG’s, and labor.

● Drive sales growth and achieve revenue targets through effective merchandising, promotional activities, and upselling strategies.

● Monitor and analyze sales performance, product trends, and guest feedback to identify opportunities for improvement and innovation.

● Manage expenses, control costs, and optimize profitability while maintaining quality and service standards.

5. Community Engagement and Brand Promotion:

● Act as a brand ambassador for the coffee shop, representing our values and commitment to quality, sustainability, and community involvement.

● Develop and maintain positive relationships with local businesses, organizations, and community groups to promote brand awareness and drive guest traffic.

● Plan and execute marketing initiatives, events, and social media campaigns to attract new guest and engage with existing ones.

Qualifications:

● 3+ years experience in quick service food service management.

● Excellent communication and interpersonal skills, with an ownership mentality.

● Mentorship driven leadership style and the ability to communicate clearly and professionally with guests, coworkers, and baristas under your supervision.

● The ability to stand for long periods.

● The ability to lift 20+ pounds with or without reasonable accommodations.

● Flexibility to work a varied 45 hour a week schedule, including mornings, evenings, weekends, and holidays.

Compensation:

● Base pay rate: $50,000 per year.

● Performance-based bonuses: Bonuses will be awarded based on the performance of the coffee shop, including factors such as sales targets, customer satisfaction scores, and operational efficiency.

Benefits:

● Opportunities for advancement and career growth within the company.

● Health, dental, and vision insurance options (if applicable).

● Paid time off and holidays.

● Employee discounts on coffee and merchandise.

● Training and development programs to enhance skills and knowledge.

Application Process:

Interested candidates should submit their resume along with a cover letter outlining their qualifications, relevant experience, and reasons for interest in the position. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Coffee Fellows North America is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 3 years

Restaurant type:

• Bakery
• Café
• Casual dining restaurant
• Coffee shop
• Fast casual restaurant
• Fine dining restaurant

Shift:

• Day shift
• Evening shift
• Morning shift

Experience:

• General Manager: 2 years (Preferred)
• quick service food service management: 3 years (Preferred)

License/Certification:

• Food Manager Certification (Preferred)

Work Location: In person