Address
Form of workat Idaho Power Company in Boise, Idaho, United States
Job Description**_**If you are a current Idaho Power employee, please apply through the_** Employee Portal (https://www.myworkday.com/idahopowercompany/d/task/12709$9.htmld) .
Application Deadline:
12/05/2023 at 11:59 pm Mountain Time
\# of Positions:
1
Job Type:
Temporary (Fixed Term)
Job End Date:
01/31/2025
Exemption Status:
Exempt
Pay Range:
$77,916.80 - $108,908.80
Minimum Age Requirement:
Job Description:
Idaho Power - located in vibrant Boise, Idaho - is looking for a Technical Support Analyst I or II to join our Customer Operations team. It's an exciting time to work for Idaho Power. We're working toward our goal of providing 100% clean energy by 2045, and our work plays a critical role in our customers' lives and in communities we serve across Idaho and Oregon. While this position is based at Idaho Power's downtown Boise location, we offer both flexible schedules and the opportunity to work up to 40% remote.
What does a Technical Support Analyst do for us?
Technical Support Analyst I:
Under moderate supervision, provides Technical Support and training to company-wide users of department supported CAD design and document management software applications and associated hardware devices including GPS solutions. Assesses user needs, troubleshoots problems, provides recommendations, and develops solutions. Presents information and instruction to users regarding new procedures, requirements, and current issues. Maintains detailed knowledge of product technology; administers business unit application structure and settings; and investigates potential solutions for automating business unit functions.
Technical Support Analyst II:
In addition to the duties of the Technical Systems Analyst I, a level II will also identify training needs and develops technical skills training programs, user manuals, and training materials. Responsible for the design, implementation, configuration, administration, maintenance, and integrity of software associated with the technologies. Develops, customizes, and implements software programs, application interfaces between supported systems, and user interfaces to meet Idaho Power Company needs.
In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.
REQUIRED SKILLS
Technical Support Analyst I:
Knowledge of:
+ Department supported hardware and software solutions, as well as print/plot/scan technologies
+ Computer network applications, Windows operating systems, Microsoft Office products
+ Personal computer use, maintenance, and troubleshooting
Preferred:
+ Engineering Document Management Systems (EDMS)
+ CAD Design Software (Autodesk products)
+ GPS hardware and software support (Trimble products)
Skills in:
+ Performing technical analyses to resolve system-related technical issues
+ Good oral and written communication, and listening skills
+ Problem solving and customer service skills
Preferred:
+ Adult instruction
+ Writing basic macros, scripts, and batch routines used in the implementation of department specific applications
Ability to:
+ Build and maintain excellent working relationships with team, peers, and customers
+ Understand and carry out complex written and verbal instructions and make decisions
+ Accept responsibility and adapt readily to new situations
+ Work in a team environment under moderate supervision and effectively with outside consultants, support personnel and vendors
Technical Support Analyst II:
Knowledge of:
+ Good understanding of other department supported technology
Preferred:
+ Engineering Document Management Systems (EDMS)
+ CAD Design Software (Autodesk products)
+ Database structures such as Oracle, Access, and SQL Server
+ Materials management systems
+ Line construction methods, materials, standards, and equipment
+ Electric utility generation, transmission, and distribution systems
+ Electric utility information systems and relationships
+ Relational database management systems
Skills in:
+ Engineering and Design
+ GIS Facilities Mapping
+ Training development and delivery
+ Project management
+ Technical writing and documentation
+ Solution requirements engineering
+ Business case development
+ Solution development and testing
+ Building strategic working relationships
Preferred:
+ Skills in basic applications programming using languages such as AutoLisp, XML, SQL, ArcObjects, VB, VBA, or VB.net
Ability to:
+ Analyze and resolve complex problems
MINIMUM REQUIREMENTS
Technical Support Analyst I:
Education:
+ High school diploma or GED Certification in applicable discipline or related field
OR
+ An equivalent combination of experience and demonstrated expertise in department supported technologies
Preferred:
+ Associate's degree in applicable discipline or related field or equivalent
Experience:
+ 2 years of experience using department supported software applications such as CAD (Autodesk Products), Meridian, SQL, GPS solutions, etc.
Preferred:
+ Previous experience with department specific applications
Technical Support Analyst II:
Education:
+ Associate's degree in applicable discipline or related field
OR
+ An equivalent combination of experience and demonstrated expertise in department supported technologies
Preferred:
+ Bachelor's degree in applicable discipline or related field or equivalent
Experience:
+ 5 years of experience using department supported software applications such as CAD (Autodesk Products), Meridian, SQL, GPS solutions, etc.
Preferred:
+ Previous experience in adult education
PHYSICAL REQUIREMENTS
This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.
ADDITIONAL INFORMATION
Temporary employees are eligible to apply for internal job postings. Internal, regular employees who are successful candidates will be placed as regular employees in a Temporary Duty Assignment job classification. In order for your current position to be held for your return, qualified employees must have supervisory approval to participate and have been in their current position for at least six months.
Decision making and problem solving:
Technical Support Analyst I - Identifies the need for, and collects information to better understand issues, problems, and opportunities. Makes limited decisions under supervision regarding appropriate tools to meet customer requirements. Under supervision, coordinates with internal customers to determine project requirements and actions necessary to meet those requirements.
Technical Support Analyst II - Seeks out and documents information from users, managers, and support staff in order to recommend options and resolve support issues. Provides technical guidance to customers in designing and incorporating new user requirements. Recognizes issues, problems, or opportunit
To view full details and how to apply, please login or create a Job Seeker account
