Status: Non-Exempt
Grade Level: Hourly
Pay Range: $16.00 per hour
Reports To: Supervisor
Schedule: Must be able to work weekends and holidays; weekday hours also available
Hours: 9:00am - 5:00pm, dependent on weather and guest attendance; schedule subject to change through the spring and summer. Occasional after-hours events.
Position Summary
Tour Guides ensure that our guests enjoy a fun-filled and educational experience on the Wild Asia Monorail.
**A valid Driver's License is mandatory**
Responsibilities
Responsibilities include but are not limited to:
- Providing educational and enthusiastic narrations to large groups on the Bronx Zoo Monorail
- Providing excellent service to guests, including maintaining general knowledge of park attractions and amenities, answering questions and finding ways to create a great guest experience, in accordance with WCS standards of guest service
- Helping guests enter and exit Monorail with special attention to children, elderly, and disabled patrons
- Maintaining order among guests waiting to enter ride and safely admitting the appropriate number of guests in a timely manner
- Monitoring area and communicating with guests to ensure their safety
- Maintaining cleanliness and organization of assigned work areas as instructed
- Completing other related assignments and helping others on the team as required
PERKS of Working with Us:
- Free employee access to 5 Parks: Surround yourself with animals of all kinds and get the opportunity to interact and engage with like-minded colleagues.
- Complimentary Parking
- Five Complimentary Guest Park Tickets (After 45 days)
- Company-provided uniforms.
- Access to online learning and tuition discounts with Monroe College
- Earned Paid Sick Time
- Employee Assistance Program
- Free Banking
- Discounts at Food & Merchandise Concessions
- Bronx Zoo
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