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SalaryMetroNet has an immediate opening for a Remote; Business Test and Turn Up Technician!
At MetroNet, our culture is at the heart of everything we do. This is seen in the way we serve our customers, interact with each other, and take care of our company. As one of the fastest growing 100% Fiber-Optic technology companies, we pride ourselves on having an outstanding company culture and work environment. We value work-life harmony and your ability to manage your workload - that’s why this role is 100% remote!
We’re looking for motivated, self-starters to join our team and help us build upon our culture!
Why MetroNet?
We believe that work/life harmony should be easy to achieve. We offer a variety of resources and support needed to bring your full self to work and stay present and committed to the people who matter most - your family.
Total Rewards:
- 80% of Medical premiums paid for by the company
- Company-paid Disability and Life insurance
- EAP (Employee Assistance Program)
- 401(k) company match dollar for dollar up to 6%
- Equipment and resources provided on day one
- Opportunities for advancement
- Professional development programs
- Associate perks and discounts
- Discounted MetroNet service in our serviceable area
- And more!
Job Summary:
The Business Test and Turn Up Technician supports the MetroNet’s core and client network(s) by working with IP Engineering, Voice Engineering, Project Management, FOPs, NOC, Product Development, and other teams as needed to activate and trouble shoot end user services. Must have a basic understanding of programing, modification, and test procedures of phone, internet, and video products. Must have a background in IT/Help Desk/Telecommunication or A+, CCNA, CCNP or equitant degree/certification. The individual must be comfortable working in a fast paced, team environment. Attention to detail and communication is of utmost importance.
What you will be doing:
- Primary responsibility is to work with the Field Operations team to activate services for end users.
- Responsible for using management, monitoring and troubleshooting tools and interpreting the results in order to successfully identify, understand and resolve customer, network and server problems and improve performance.
- Manage performance via the call queue related to internal activation calls from Field Operations.
- Work directly with Field Operations personnel during installation and activation of services.
- Continue to learn and update internal knowledge base of new services, equipment, and testing procedures.
- Working in Metasolv, Q-Manager, Adtran, Nokia, Telco Systems equipment, AMS, AOE, and other systems to facilitate job functions.
- Open to working shift assignments and supporting on-call
What You Need For This Position:
- Background in IT/Help Desk/Telecommunication or A+, CCNA, CCNP or equitant degree/certification
- Highly responsible, self-motivated, and able to work with minimal supervision
- Ability and willingness to learn quickly new skills
- Excellent organizational and follow up skills
- Demonstrate a positive attitude
- Ethical, fair and of high integrity
Find out what it means to love your career and apply now!
MetroNet is an EQUAL OPPORTUNITY EMPLOYER
#LI-SL1
Education
Required- High School or better
