Business Technical Analyst

Job Description

Job Description

We are seeking a Business Technical Analyst to maintain and deliver in-restaurant and digital payment support for McDonald’s USA. The ideal candidate can encourage multi-functional teams and vendors to deliver outstanding payment experiences that customers love. You’ll manage key payment performance indicators and quickly provide remediation when needed.

Responsibilities:

• Assist in creation of Mobile and In-restaurant payment support strategy.
• Partner with Vendor Management and payment device providers to ensure a consistent supply of working devices for McDonald’s US restaurants.
• Ensure all US payment devices are kept up to date with the latest software releases and follows all PCI and regulatory standards.
• Collaborate with Payment Providers, Global Technology, Global Treasury and Vendors to enhance payment experiences in the McDonald’s Mobile App.
• Run L4 support queues for payments.
• Evaluate and improve day to day support processes for both in-store and digital payments. Drive process improvements where needed.
• Collaborate with owner/operators to test and improve new payments technology.
• Assist in creating and owning supporting documentations for the US Payments technology products.

Key Proficiencies include:

• Passionate, customer-focused looking for new solutions for the business, who truly enjoys working with a team to deliver great payment experiences.
• Expertise product planning, including product definition, feature prioritization and process improvement.
• Ability to influence multi-functional partners in collectively aligning and completing product vision.
• Authority in accessing and presenting data to drive payments decisions.
• Assist in finding product solutions that customers love, in a business that has complex operational and service delivery considerations.
• Passion for McDonald’s customers and owner/operators and ability to ensure customer needs are met with a compelling experience that makes financial sense for owner/operators.
• Good sense of curiosity with genuine desire to learn and think with agility – identifying patterns/trends and applying them in new and unfamiliar situations.
• Confident working in a fast paced environment, with a willingness to make quick decisions based on continuous prioritization and evolving customer needs.

Qualifications

• Bachelor’s degree or equivalent work experience
• 2+ years in a technology role
• Experience at a consumer / retail company preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.