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SalaryBusiness Systems Analyst - Remote, US
About Packsize
Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.
About the Role
Packsize is searching for a dynamic Business Systems Analyst/System Administrator with expertise in enterprise systems such as Salesforce, PagerDuty, Infor, and Domo. This role is pivotal in bridging our Information Systems and Operations teams, ensuring optimal integration and support for technical and field services. The ideal candidate will have a strong foundation in requirement gathering, project management, and a comprehensive understanding of various information systems to enhance operational workflows.
What You’ll Do
Proficient in administering and configuring enterprise systems including Salesforce (especially Service Cloud), PagerDuty, Infor, and Domo, aligning them with IT and operational requirements.
Skilled in gathering and interpreting requirements, adept at translating operational needs into effective technical solutions within these systems.
Demonstrated ability to manage projects efficiently from initiation to completion, adhering to timelines, and maintaining high-quality standards.
Responsible for developing, updating, and maintaining detailed system documentation, striving for continual improvement of processes and system functionalities.
Capable of juggling multiple projects simultaneously, effectively prioritizing regular tasks alongside unique, situation-specific challenges.
Expertise in analyzing operational metrics using these systems, identifying key trends, and providing actionable insights for process enhancement.
Strong problem-solving skills, able to collaborate with various support groups for issue resolution and system optimization.
Proficient in data visualization and analytics, utilizing tools like Domo and PowerBI to effectively communicate complex data insights.
Adept at writing basic programming codes in Python or Java, enhancing system automation and efficiency.
A forward-thinking individual who constantly seeks new methodologies to leverage data for better decision-making and strategic initiatives.
What You’ll Bring
Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent experience.
A minimum of 3 years of experience in a Systems Analyst or system administrator role, with a focus on Salesforce, PagerDuty, and Infor/SAP
Experience with Salesforce Service Cloud is highly desirable. Additional experience working with Salesforce Flow, Slack, and PagerDuty integration is also highly valued
Proven track record in project management and requirement gathering.
Familiarity with data visualization tools such as PowerBI, Tableau, or Domo.
Strong analytical and operational skills, with experience reporting and interpreting operational metrics.
Excellent communication skills, capable of effective collaboration across diverse teams and organizational levels.
Core Competencies We're Looking For:
Analytical and Strategic Thinking
Proficient Organizational and Planning Skills
Collaborative and Adaptive
Leadership in Project Management
Basic Proficiency in Enterprise Systems and Programming Languages (Python, Java)
What We Offer
The salary range for this role is [$80,000 to $100,000 USD] however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.
If this role excites you but you don’t meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.
Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.
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