Business Systems Analyst

Optima Global Solutions Inc.is a valuable IT Services and Solution provider that customers, employees, and stakeholders feel proud to be associated with. Optima's Intelligent Automation Solutions leverage robotic process automation, intelligent data capture, and business process management best practices to streamline operations. Our IT Services practice provides organizations with highly personalized, comprehensive, U.S. based recruiting services supported by our internal onsite team of subject matter experts.
Currently, we are hiring for the following position;
Position Title: Business Systems Analyst
Objective:
Santa Clara County is seeking an individual to join the Technology Services team and perform
system configuration, custom development, and report writing within the Accela System. This
position will receive guidance from the Department of Planning and Technology and is expected
to mentor existing staff in current Accela system development practices. A well-qualified
candidate should possess a positive attitude, excel in a team environment, and demonstrate an
aptitude for organizing, optimizing, and streamlining business processes.
Typical Deliverables:
1. Accela Application Development: Develop new features in the Accela application,
ensuring it aligns with business requirements and enhances user experience.
2. Maintenance and Support: Provide ongoing maintenance and support services for
existing code. Troubleshoot reported problems by understanding customer business
processes.
3. Testing and Quality Assurance: Perform rigorous testing and quality assurance to
ensure software reliability and performance.
4. Requirements Translation: Translate business requirements into detailed design
specifications, facilitating effective software development.
5. Project Management: Manage multiple enhancements concurrently, meeting
demanding deadlines while maintaining a high standard of work.
6. Mentorship: Mentor existing staff on Accela system development practices to enhance
the team's capabilities.
7. Software Development Lifecycle: Execute all aspects of the software development
lifecycle (SDLC) efficiently.
Required Skills & Abilities:
Technical Skills:
" JavaScript Development
" Accela Civic Platform & Citizen Access Administration and Configuration
" Accela EMSE scripting
" Accela Construct API and web services.
" Accela Civic Platform integration with third-party applications
Functional Requirements:
" Apply business analysis principles and practices.
" Proficient at gathering, documenting, and clarifying software requirements.
" Ability to work independently with minimal supervision, delivering high-quality software
on time and within budget.
" Strong verbal and written communication skills for effective collaboration.
" Positive attitude and customer-centric approach.
" Reliable and punctual with a commitment to excellence.
" Open to constructive feedback and a willingness to learn and improve.
Desired Qualifications:
" Collaborate effectively with multiple departments and follow documentation instructions.
" Coordinate and participate in application upgrades and changes.
" Document functions and changes to new or modified functionality.
" Implement approved system enhancements, releases, and optimizations.
" Participate in research to determine existing solutions within the organization.
" Support end-user training by providing information and assistance to Instructional
Designers.
" Contribute to the development of formal business cases for proposed solutions.
" Coordinate technical changes, verify testing results, and ensure compliance with
technical and business standards.
" Provide updates on issue fixes and planned updates and upgrades.
" Troubleshoot application issues and system errors, escalating when necessary.
" Collaborate with the business to develop detailed user acceptance test cases and flows,
including test plans, cases, protocols, and testing environments.
" Attend meetings to review end-user feedback, workflow problems, system capabilities,
and potential system enhancements.
Contract Term: 9 months
Requesting Department: TSS/ Department of Planning and Development
On-Site Requirements: Hybrid Onsite 2-3 times per week.
Interested candidates, please apply online with a detailed resume and contact information.
Thank you.