Business Support Associate

POSITION OVERVIEW

The Business Support Associate is responsible for adding value to the organization by engaging with departments across the organization to assist them with project and process support. The role is expected to work collaboratively with employees across the organization and make connections with department leaders to identify expanded areas of support that the role can provide.
The Business Support Associate is also tasked with a variety of general office operations including front desk coverage, telephone operations, receiving and distributing mail/packages, and providing a high level of customer service to all employees and visitors. Administrative support related to word processing, copying, and filing in a professional, respectful, and friendly manner on a day-to-day basis is required.

KNOWLEDGE, SKILLS, ABILITIES:

• Self-starter; quick learner.
• Adapts to change; responds with a sense of urgency.
• Team oriented; creates positive working relationships.
• Ability to exercise good judgement.
• Excellent verbal and written communication and presentation skills
• Enjoys working with people and is committed to service.

JOB REQUIREMENTS

Required:

• High school diploma or equivalent.
• Proficiency in Microsoft programs
• Ability to travel on a limited basis, if needed
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Inside climate-controlled office building
• Ability to lift 25lbs
• Potential for travel on a limited basis
• Prolonged sitting and using a PC
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

ESSENTIAL FUNCTIONS:

• Engages in support activities from departments across the organization on both a short and long-term basis.
• Actively engages in project solicitation processes to further support various departments.
• Welcomes visitors by greeting them, in person and on the telephone, answering or referring inquiries.
• Directs visitors by maintaining employee and department directories, providing instructions.
• Maintains security by following procedures, including logging visitors appropriately.
• Ships, receives, delivers, and processes mail and packages.
• Triages intake of work tickets for various departments including the facilities team.
• Performs scheduling to ensure all proper resources are reserved and available to encourage successful and productive meetings for departments across the organization.
• Communicates effectively with both internal and external stakeholders.
• Takes inventory, orders, and receives general office supplies.
• Performs minute-taking duties for an array of committees and working groups.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Performs research on various enterprise-wide projects as overseen by the department manager.
• Performs other related administrative duties and requests as assigned.

(REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THESE ESSENTIAL FUNCTIONS)

HAI Group is an Equal Opportunity Employer.
[1] HAI Group® is a marketing name used to refer to insurers, a producer, and related service providers affiliated through a common mission, management, and governance. Property-casualty insurance and related services are written or provided by Housing Authority Risk Retention Group, Inc.; Housing Authority Property Insurance, A Mutual Company; Housing Enterprise Insurance Company, Inc.; Housing Specialty Insurance Company, Inc.; Innovative Housing Insurance Company Inc.; Housing Investment Group, Inc.; and Housing Insurance Services, Inc. (DBA Housing Insurance Agency Services, Inc. in NY and MI).