Customer Support Associate

Our firm is a strategic partner with some of the nation's leading companies, providing practical solutions and heightening the customer experience during each and every interaction. Our team has taken immense pride in the results we have achieved with our clients thus far. We are assembling a world-class team of clever, hungry, and daring professionals who are energized by the possibility of working at the epicenter of client relations, business consulting, and culture. As we continue our tremendous growth, we need a multicultural, highly skilled, and deeply knowledgeable Customer Support Associate to join our dynamic team.

People are at the core of our success, and we firmly believe in the significance of investing in our Customer Support Associate. This is why over the years we have devised a positive culture to train, develop, and motivate our associates. As a Customer Support Associate on our championship team, you’ll have the opportunity to gain hands-on experience and take your professional career to the next level!

Customer Support Associate Responsibilities:

• Communicate directly with customers on order requests, eligible service updates, product tracking, and billing information
• Participate in campaigns to present product and service information and complete the full funnel of the enrollment process with customers
• Meet our company’s direct communication standards between you and the client - Always handle questions, concerns, and complaints with the highest level of professionalism, care, and politeness
• Interact with Customer Service and Sales Manager to prioritize customer orders and claims and deliver solutions to problem areas in the sales, service, or compliance departments
• Train cross-functionally to oversee all components of the customer experience lifecycle from initial contact to managing the delivery and installation
• Partner with the Customer Service Department Manager to participate in and lead hiring, onboarding, and new employee training sessions
• Always research to monitor industry trends and create new customer service strategies to ensure we are delivering the best-in-class Customer Support

Qualifications We Look for in a Customer Support Associate:

• Bachelor’s Degree in communications or related field preferred, but not required
• High School Diploma or equivalent required
• 1-2 years of experience as a Client Success Associate or Sales Representative
• Customer-centric and able to adapt and/or respond to a variety of characters
• Ability to establish and maintain an effective working relationship with co-workers, consumers, management, and clients
• Exceptional communication, persuasion, and presentation abilities
• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
• Strong ability to multi-task, prioritize, and manage time adequately

Job Type: Full-time

Pay: $800.00 - $1,200.00 per week

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person