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Form of workJob Description
Business Manager, Chief of staff type work get you excited. This is the role for you. Help our Know Your Customer (KYC) organization stream line and emprove performance across the organization by working on business specific priorities and projects.
As a Business Strategy and Support Lead within the Wholesale KYC Operations Business Support team you will report to the NAM Head of Strategy and Business Support. In this role, you will help develop and lead Business Strategy and drive robust identification, execution, and reporting on control gaps, process improvements and process/organization optimization, defining and implementing reporting, business resiliency, IAS governance, and standing up new processes. You will be engaged in a wide range of initiatives which will require collaboration and partnership with the North America Leadership Team, WKO Global team, and key stakeholders including but not limited to IAS, Resiliency, F&BM, and Controls.
The Wholesale KCY organization supports all aspects of client Onboarding for Commercial Bank (CB) and Corporate Investment Bank (CIB) to include the fulfilment of Anti Money Laundering (AML) and Know Your Client (KYC) requirements. They partner with the front office teams to ensure all client KYC records are compliant with regulatory standards, and will ensure high quality and timely completion of all client-level due diligence requirements at the onset of the client relationship.
Job Responsibilities
Required Qualifications, Capabilities and Skills
Preferred Qualifications, Capabilities and Skills
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Please note this role is not eligible for employer immigration sponsorship.
Some Travel may be required (less than 25%) to support various client coverage teams.
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Business Manager, Chief of staff type work get you excited. This is the role for you. Help our Know Your Customer (KYC) organization stream line and emprove performance across the organization by working on business specific priorities and projects.
As a Business Strategy and Support Lead within the Wholesale KYC Operations Business Support team you will report to the NAM Head of Strategy and Business Support. In this role, you will help develop and lead Business Strategy and drive robust identification, execution, and reporting on control gaps, process improvements and process/organization optimization, defining and implementing reporting, business resiliency, IAS governance, and standing up new processes. You will be engaged in a wide range of initiatives which will require collaboration and partnership with the North America Leadership Team, WKO Global team, and key stakeholders including but not limited to IAS, Resiliency, F&BM, and Controls.
The Wholesale KCY organization supports all aspects of client Onboarding for Commercial Bank (CB) and Corporate Investment Bank (CIB) to include the fulfilment of Anti Money Laundering (AML) and Know Your Client (KYC) requirements. They partner with the front office teams to ensure all client KYC records are compliant with regulatory standards, and will ensure high quality and timely completion of all client-level due diligence requirements at the onset of the client relationship.
Job Responsibilities
- Oversight for NAM impacting controls, remediation's, and exceptions including ownership of defining approach and operating model for reporting and monitoring NAM impacting gaps, including escalation path
- Own the development of solutions to help mitigate pain points and inconsistencies in access and access management for team members
- Assist with defining Strategy and plan to enhance and progress the IAS Governance program inclusive of review and rationalization of charter structure, reporting, and consistency in approach
- Develop an expertise in Inter Affiliate Services risks and responsibilities and ensure compliance with requirements
- Provide support in preparation of monthly business reviews and other standing forums by identifying and creating meeting materials, which can include business issues, status updates, headcount, financials, and key business metrics
- Collaborate with production and reporting teams to further drive identification, standardization, and development of metrics needed to manage the book of work, including capacity models and other tools to drive productivity
Required Qualifications, Capabilities and Skills
- 7+ years of relevant experience
- Independent, self-motivated with an ability to adapt and be flexible in a team environment
- Ability to multi-task effectively and leverage internal resources
- Strong analytical and problem-solving skills, combined with excellent time management and organizational skills.
- Relevant experience in Program Management, Financial Analysis, Risk Management/Controls, Business Management, Access Administration, Onboarding, and/or Inter Affiliate Services (IAS)
- Ability to build strong relationships with key stakeholders and partners
- Proven track record of quickly learning to navigate unfamiliar topics/areas
- Excellent verbal and written communication skills.
- Advanced skills in Microsoft Word, Excel, Power Point Pitch Pro
Preferred Qualifications, Capabilities and Skills
- BA/BS degree, preferably in a business related field
- Familiarity with KYC
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Please note this role is not eligible for employer immigration sponsorship.
Some Travel may be required (less than 25%) to support various client coverage teams.
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
