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If you have strong problem solving, analytical and decision making skills, coming up with creative solutions to issues that crop up and you work well with business and technology partners across the globe, this is the role to consider for your next move.
As a Business & Reporting Analysis Associate I in Auto Payment Services, you'll assist with analytics/trending for processes as well as assist with control report review/testing. Additionally, you'll assist with documenting report requirements and perform testing in lower environments and aid in production validation. You will also aid in pulling data from multiple sources together to root cause and trend issues stemming from complaints, quality fails and other business triggers.
Job Responsibilities:
- Document business requirements, detailing inclusion and exclusion criteria as well as work with DA/MIS teams to request/build/test
- Perform data analysis, including data collection, synthesis, and translation of results into concrete actionable solutions
- Identify gaps between applicable requirements and current data availability and usage and participate in driving resolution
- Work with business partners to design and implement enhancements to existing reports, processes and/or business applications
- Define user acceptance test plans and test cases, coordinate and execute user acceptance testing and interpret, assess, and communicate results to enable signoff on deliverables
- Provide business support, inclusive of testing and change management
- Work with minimal direction/independently, keeping management informed of progress and escalating issues
Required Qualifications, Capabilities and Skills:
- 3+ years business analysis experience
- Excellent communication and presentations skills across various stakeholders and senior management
- Intermediate/Advanced experience using Microsoft Office, including Excel, Access, Visio and PowerPoint
- Intermediate/Advanced experience using SQL or Alteryx
- Excellent analytical and logical thinking to understand and analyze complex business processes
- Strong organizational and prioritization skills, detail oriented, and strong interpersonal skills
- Ability to analyze and resolve data-related issues and follow through with set objectives
- Ability to deal with different stakeholder groups to elicit business requirements, procedures, and processes
- Ability to work in a high-paced environment, be flexible, follow tight deadlines, organize, and prioritize work
- Be a team player who shows commitment and dedication while maintaining a positive attitude and high level of performance on high profile/time-sensitive initiatives
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
