Business Process Analyst-Customer Digital Experience

Company Description
Sia Partners is a next-generation consulting firm focused on delivering superior value and tangible results to its clients as they navigate the digital revolution. Our global footprint and expertise in more than 40 sectors and services allow us to enhance our clients' businesses worldwide. We guide their projects and initiatives in strategy, business transformation, IT & digital strategy, and Data Science.
Job Description
We are working with a client in need of a qualified CDX Business Process Analyst. The CDX Business Process Analyst position is responsible for the support of CDX Business that focus on the Customer Digital Experience. As part of the CDX technical team, they support business cases of digital technology based initiatives by providing the IT technical and functional expertise in defining those initiatives and business requirements.
Location: Hybrid/King of Prussia, PA
Project Length: 6 Months Plus
Responsibilities

• Develops clear picture of Current State processes and gaps to achieve future state.
• Leads projects to define new areas of improvement and prioritize process improvements.
• Participates in design reviews, develops recommendations for how to improve or redesign relevant digital capabilities, solutions or software tools to meet the needs of the business and improve the customer experience.
• Develops Business Process maps and translates functional requirements to hand over to Technology teams to build out system changes.
• Provide project management leadership to ensure all new initiatives are delivered on schedule as promised to the business.
• Assists in defining business case justification for new initiatives
• Makes recommendations on improvements to process, customer experience and overall organizational effectiveness via assigned efforts/projects.
• Leads technology design reviews, develops recommendations for how to improve or redesign relevant software tools to meet the needs of the company's process design.
• Business end user expert in digital related technologies and solutions.
• Is a seasoned leader providing business analyst skills to quickly analyze and understand a new business requirement and translate back to IT to deliver solutions.
• Great attitude that always exudes a "can do" approach
• Proven ability to build relationships within both business and IT
• Strong analytical and problem-solving skills for analyzing and evaluating business requirements of varying complexity to determine appropriate technology solution
• Strong organizational and project management skills, with the ability to meet objectives and deadlines
• Proven experience building business case justifications and tracking the actual results after completion to validate the solution delivered what it set out to deliver
• Ability to understand how current and future technology impacts and set expectations across the organization. Ability to access and evaluate new requirements in an agile framework, defining work in terms of user stories and other agile methodizes.

Qualifications

• Bachelor's degree
• 6-10 years of process improvement or related experience
• Good experience in current AmeriGas core technology centers (SAP, BI, Web and Mobility)
• Has led at least 1 large scale implementation of IT solution as either overall PM or IT lead that had a significant impact on that businesses operations
• Has managed a team of at least 1-3 direct reports in past experiences
• Demonstrated experience to lead teams of requirements analysts to collect, document and progressively elaborate requirements using use-cases; to develop general user requirements, detailed functional requirements and system specifications.
• Ability to communicate verbally and especially in writing at a professional level. Distills complex technical data to a layperson's understanding with conciseness, clarity, and accuracy.
• Has strong relationship and team building skills that coordinate project management with organizational and time management skills.
• Normal Valley Forge HQ office environment with some travel required

Additional Information
Our Commitment to Diversity
Diversity, equity, inclusion, and belonging (DEIB) are part of Sia Partners' DNA. Thanks to our expertise in several sectors and our international growth, our teams include a variety of experiences and cultures. We're confident that promoting DEIB creates an environment in which everyone can reach their full potential.
Our global network, DEIB@Sia Partners, brings together our people worldwide to facilitate local and global progress, focused on the following areas:

• Gender equality (global Gender Equality Index score of 91/100 for FY19-20)
• LGBTQ+
• Race & Ethnicity
• Working Parents
• Disabilities

Sia Partners is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.
To learn more about our mission, values, and business sectors, please visit our website.
Sia Partners is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.