Business Ops Supervisor

Supervises the daily work effort of a group of employees within a specific Business Operations Function or Department. Responsible for the day to day operations, with focus on short term operational targets. Exercises judgment within existing policies and procedures and recommends tactics for meeting work plans. Selects, develops, and evaluates subordinate employees. Works on issues related to the work group. Requires full knowledge of own area of functional responsibility.
- Organizes and manages the daily activities of the teams to ensure optimum productivity and customer satisfaction.
- Monitors and measures team member performance to ensure adherence of established standards.
- Interacts with customers when escalation is required. Works with interdepartmental staff to resolve any discrepancies and issues that may arise.
- Works effectively with other department supervisors to resolve customer issues in a professional and efficient manner.
- Works effectively with third party vendors in resolving customer issues.
- Makes routine daily transaction level decisions; escalates issues to the Manager as necessary.
- Provides guidance and assistance to staff when handling complex and or sensitive customer issues.
- Performs all required management tasks (Interviews, training, employee development, employee discussions, performance reviews etc.); address any employee issues and document appropriately.
- Motivates the team to accomplish the given tasks; ensure that the Team completes all tasks by the deadlines that have been agreed upon.
- Insures a highly professional and productive staff by conducting or coordinating training for new hires.
- Cross-trains staff for all processes and procedures to ensure improved efficiencies of operations; ensures refresher training for all employees in the Department.
Requires 5 years of related experience and management of two or more regular full-time employees; bachelor's degree in a relevant field preferred.
- Available for business continuity should the office close for inclement weather, disaster, etc.
- May need to work beyond normal hours during peak periods.
- Minimum 2 years of leadership experience in an Administrative/Business Operations environment with a track record of quality, attention to detail and an aptitude at leadership.
- Effective written and oral communications.
- Strong phone contact skills.
- Excellent PC skills required (Excel and Microsoft Word).
- Experience supervising in a dynamic and multifaceted environment.
About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazines Worlds Most Admired Companies in 2020.
Canon Solutions America offers a competitive compensation package including, for eligible positions, medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation
We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If you are not reviewing this job posting on our Careers site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.
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Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office two company designated days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
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