Business Operations - Vp, Product Management (Remote)

DATE:  02/2024                                                                                                   REVISED: 02/2024

JOB TITLE:  Vice President, Product Management

REPORTS TO:  Senior Vice President, EHR Integrated Solutions

DEPARTMENT(S):   Product Development, Configuration, Validation and Help Desk

FLSA:  Exempt

JOB OBJECTIVE:   The Vice President, Product Management is a leadership role responsible for the management and execution of all product deliverables of the Electronic Health Record, Third-Party Administrator, and related products. This role is responsible for managing the configuration and related development to include the Help Desk. This position involves leading development, product validation, and client support teams. In addition, collaborating with Customers where needed to ensure the product initiatives align and exceed client satisfaction.

ESSENTIAL JOB FUNCTIONS:

• Leads clinical and administrative healthcare product development and configuration teams from initial assignment through fully deployable solution(s).
• Owns the Software Development Life Cycle (SDLC) to include user story coordination, product validation, through user acceptance.
• Balances configuration with net new strategic development initiatives.
• Coordination of all regulatory product requirements, achieving deliverables ahead of time.
• Product value stream architecture and mapping; coordination with Marketing and clients (Internal/External)
• Responsible for the development and implementation of user-training programs.
• Reduce and streamline development and help desk ticket initiatives.
• Expansion of team to ensure continued modernization to include Informatics, Analytics, and AI.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. 

QUALIFICATION REQUIREMENTS:  These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

• Minimum of 10 years of experience with increasing responsibilities for management and support of healthcare information products and services which may include Electronic Health Record, Revenue Cycle, Third-party Administrator, or combination thereof.
• Minimum of 10 years’ experience in clinical documentation requirements; in addition to reimbursement systems through claim-level adjudication. 
• Direct management of e-Health products with P&L and/or budget oversight is preferred. 
• Significant experience with Advanced Payment Models to include - CMS Programs, Medicare Advantage, Risk-based or Value-based Care and Reimbursement Models.
• Experience should also include exposure to both shared and outsourced solutions, as well as support of in-house information and communication systems in a multi-site client-server and hosted architecture. 

EDUCATION:

• Bachelor’s degree in healthcare, clinical healthcare, computer science, informatics, engineering, or similar field of study, or 10+ years of related experience and/or equivalent combination of education and experience required.
• Master’s degree in business, healthcare, computer science, informatics, similar technical field of study preferred.

EXPERIENCE:

• A minimum of 10 years of experience with increasing responsibilities for management and support of healthcare information systems and/or products. Direct management of a major IT or Produce operation is preferred. 
• A minimum of 10 years of experience in a healthcare setting is desirable, specifically in technology and information systems planning to support business goals. 
• 10 years combined experience with practice management, financial management and clinical management information systems (EHR/EMR) is a plus.
• A minimum of 8 years of experience spanning product expansion and commercialization.
• A minimum of 8 years of Product Validation experience with business analytics, testing, and use cases.
• A minimum of 8 years managing cloud technologies and cloud related solutions.
• A minimum of 8 years of experience negotiating with vendors, contractors, and other third parties.
• A minimum of 8 years of experience in both shared and outsourced solutions, as well as support of in-house information and communication systems in a multi-site client-server and hosted architecture.

TECHNICAL EXPERIENCE

• A minimum of 5 years’ experience with network design, implementation, and operations.
• Diversified expertise in Windows, Unix, and Linux operating systems.
• Demonstrated ability to lead a mature Software Development Life Cycle
• Working knowledge of contemporary methods and procedures of development.
• Working knowledge of systems design and development process, including requirements/validation, feasibility, pilot, installation, evaluation and operational management.

OTHER SKILLS and ABILITIES:

• Knowledge of various Process Improvement programs such as Six Sigma, Lean, Kaizen, etc.
• General knowledge of business processes and their interrelationship gained through 10 or more years of related experience.
• Ability to analyze and resolve complex issues, both logical and interpersonal.
• Effective verbal and written communications skills and effective presentation skills, all geared toward coordination and education.
• Ability to drive business process analysis and redesign.
• Demonstrated ability to set, drive and manage priorities.

PHYSICAL/MENTAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. Uses computer hardware, and other basic office equipment, which may require long periods of typing on a keyboard and reading on a monitor.  Must be able to multi-task under deadlines, and handle periods of high degree of stress.  May encounter long periods of routine work. 

Expected Hours of Work:  Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Travel:  Travel for department events, trade shows, or conferences.

Supervisory:  Yes, multiple levels    

Strategic Execution & Business Acumen

Ask how your work will support patients, providers, clients, and others we serve. Prioritize for the greatest impact. Bring the full value of the organization to the client. Make it easy to work with the organization. Hold yourself and our team to high standards. See work through and meet your commitments. Find ways to improve. Fix problems at the source. Embraces challenges with optimism and an open mind. Understand, anticipate, and proactively adapt services to changing client needs. Encourage ideas, challenge the status quo. Be curious, ask questions, grow, and learn. Get out of your comfort zone.

Leadership & Emotional Intelligence

Communicate – be clear, kind, and candid. Be transparent – share information to help others. Seek to understand and collaborate with other areas of the business. Consider how your actions affect others. Trust first. Treat others with respect and compassion. Welcome, listen, and adapt to diverse experiences and perspectives. Support each other to develop and grow. Celebrate as a team and recognize individuals. Find the fun.