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Form of workWho We Are
Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.
About The Job
As a Business Operations Specialist within the Client Services Center (CSC), you will play a pivotal role in optimizing and streamlining the operations of the department. This role will partner with cross-functional teams to enhance efficiency, support strategic initiatives, and ensure a superior client experience. This role requires a detail-oriented and analytical professional with the ability to drive process improvements and operational excellence.
The Business Operations Specialist is an individual contributor role and will report directly to the Director of CSC Operations.
What You'll Be Doing
You will be accountable for the successful completion of assigned projects, ongoing system maintenance, and the accuracy of data reporting. Your key responsibilities will include:
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer-sponsored work authorization now or in the future for employment in the United States.
What You Need to Have:
What Makes You Stand Out:
You will Benefit From:
Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html. The pay range for this position is $52,020 - $70,380. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.
The Brightly culture
We're guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.
We celebrate the fact that our people are individuals and have different preferences and needs. If we all thought the same, we would never think of anything new! That's why we recruit extraordinary minds from all walks of life. We are committed to furthering our culture of diversity, equity and inclusion. We encourage applications from a diverse talent pool including protected veterans or individuals with disabilities. Reach out and we are happy to give the opportunity to discuss flexibility and reasonable adjustment requirements. Many of our team members are working effectively in a remote, virtual environment adding to our ability to offer more flexibility on how you handle your time.
Bring your curiosity and creativity and help us craft tomorrow!
#brightly
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.
Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.
About The Job
As a Business Operations Specialist within the Client Services Center (CSC), you will play a pivotal role in optimizing and streamlining the operations of the department. This role will partner with cross-functional teams to enhance efficiency, support strategic initiatives, and ensure a superior client experience. This role requires a detail-oriented and analytical professional with the ability to drive process improvements and operational excellence.
The Business Operations Specialist is an individual contributor role and will report directly to the Director of CSC Operations.
What You'll Be Doing
You will be accountable for the successful completion of assigned projects, ongoing system maintenance, and the accuracy of data reporting. Your key responsibilities will include:
- Process Improvement: Collaborate with stakeholders across the organization to identify and implement process improvements and automation opportunities within the department.
- Data Analysis and Reporting: Analyze key performance indicators (KPIs) related to service delivery to provide actionable insights for decision-making. Generate regular and ad-hoc reports to internal stakeholders, summarizing performance metrics and trends.
- Documentation: Create and maintain process documentation, standard operating procedures (SOPs), and training materials to ensure consistency and efficiency in operations.
- Business Systems Management: Maintain business systems used within CSC, ensuring they are up-to-date, optimized, and aligned with operational needs. Lead requirements gathering, testing, and release communications related to system enhancements.
- Quality Assurance: Monitor and evaluate service quality through audits, surveys, and client feedback, and recommend improvements as necessary.
Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer-sponsored work authorization now or in the future for employment in the United States.
What You Need to Have:
- Bachelor's degree in business administration, Operations Management, or a related field.
- 1 + year of work experience with SaaS products and services.
- Familiarity with CRM systems and project management tools.
- Strong analytical skills with the ability to interpret data and make data-driven recommendations.
- Proficiency in data analysis tools and software (e.g., Microsoft Excel, data visualization tools).
- Excellent organizational skills with a keen attention to detail.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- A proactive and solution-oriented mindset, with a track record of identifying and implementing process improvements.
What Makes You Stand Out:
- Experience with Salesforce, FinancialForce, ChurnZero, and Microsoft Office 365.
- Knowledge of the asset management industry or domain-specific challenges related to software.
- Previous experience in client services, Business Operations, system administration, or a similar role.
- Certification in project management or process improvement (e.g., PMP, Six Sigma).
You will Benefit From:
Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html. The pay range for this position is $52,020 - $70,380. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications and premium geographic location.
The Brightly culture
We're guided by a vision of community that serves the ambitions and wellbeing of all people, and our professional communities are no exception. We model that ideal every day by being supportive, collaborative partners to one another, conscientiously making space for our colleagues to grow and thrive. Our passionate team is driven to create a future where smarter infrastructure protects the environments that shape and connect us all. That brighter future starts with us.
We celebrate the fact that our people are individuals and have different preferences and needs. If we all thought the same, we would never think of anything new! That's why we recruit extraordinary minds from all walks of life. We are committed to furthering our culture of diversity, equity and inclusion. We encourage applications from a diverse talent pool including protected veterans or individuals with disabilities. Reach out and we are happy to give the opportunity to discuss flexibility and reasonable adjustment requirements. Many of our team members are working effectively in a remote, virtual environment adding to our ability to offer more flexibility on how you handle your time.
Bring your curiosity and creativity and help us craft tomorrow!
#brightly
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, click here.
