Sr Business Control Specialist €“ Global Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

Global Bank and Global Markets AML Refresh and Enablement Operations is responsible for facilitating and managing the Global end-to-end refresh process and Know Your Customer (KYC) and Client Due Diligence (CDD) activities. The Business Management team is a centralized control/support team which governs and oversees health of the program.

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• In this role, the senior Business Control Specialist will be responsible for supporting GBGM AML Operational Functions including:

  • Defect Remediation Reporting, Weekly M&I Defect Call Routines & Tracking

  • GFC Calibration Process

  • M&I and ILQA Defect Remediation

  • Analyst and Manager Refresher Training (M&I/ILQA)

• Additionally, the candidate will be responsible for supporting GBGM AML operational functions through routines and ad hoc data analysis, reporting, presentations, as well as partnering with Command Center/reporting team. Works closely with executive leadership and operational unit/team managers to support existing routines, identify process efficiencies, and developing new capabilities and routines as needed.

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation

• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness

• Performs QA activities including executing on controls, managing cases, and reporting results

• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success

• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Required Skills:

• 3 years of AML Knowledge and experience

• Data analysis experience and analytical thinking

• Ability to navigate in a highly complex organization and operate effectively in a changing environment

• Acute attention to detail, critical thinking and problem solving

• Excellent prioritization and organizational skills; strong follow up and follow through

• Strong communication skills (written and verbal) and the ability to gain buy-in from operations to manage processes within stringent timelines/turnarounds

• Self-starter, motivated and reliable, strong decision making; ability to work well within a team and independently

• Ability to research, identify process gaps, inefficiencies, and recommended remediation plans to mitigate risk to the bank; strong risk management

• Proficient in Microsoft Office applications, including Outlook, Skype, WebEx, and Excel

• Strong time management skills with the ability to juggle multiple responsibilities across competing deadlines

Desired Skills:

• Business Controls Management experience and knowledge

• Understanding of Law, Rules and Regulations

• Confident at adapting changing business needs, while applying critical thinking and demonstrating initiative

• Proficient in AWARE, Tableau, SharePoint

Shift:

Hours Per Week: