Business Office Supervisor

JOB SUMMARY: The Hospital Business Office Supervisor is a highly responsible management position that supervises the Business Office Staff's day to day activities relative to all hospital business operations.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES: The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• It is also responsible for ensuring all HCRA and North Lake Taxing District submissions are correct, timely and will generate payment.
• This supervisor serves as the official Inpatient Patient Advocate and is therefore responsible to ensure all complaints are handled timely and individually to assure/improve consumer satisfaction and to also use these concerns to generate initiatives regarding overall quality improvement for IP service delivery.
• This supervisor is responsible for oversight of the auditing of cases to assure insurance/payor source is current and correct, and for obtaining and disseminating information regarding policies and procedures.
• This employee provides oversight to those who collect demographic and admission information, admit consumers, verify all information, obtain proper signatures, collect payments, discharge consumers, and process service tickets and non-admit paperwork.
• This Supervisor serves as the liaison to other IP departments, participates in the delivery of training to IP staff, is responsible for oversight of the switchboard operator, hospital visitation and to provide backup to the HIM/Business Director as needed.
• The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance.
• The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers.
• Willingness to abide by the company's published rules and regulations
• Serve in a leadership role to all members of the Business Office staff.
• Ensure smooth service delivery to all consumers being admitted or discharged from the hospital.
• Provide direct supervision to those who verify information with consumers as they are admitted and discharged and update that information in the TIER system as needed.
• Handle all inpatient consumer complaints as requested by the Hospital Administrator and report back on resolution along with making recommendations for permanent process change as appropriate.
• Make sure that staff interview all consumers or guarantors for complete and accurate information and explain all required forms for admission and obtain and witnesses the signatures.
• Ensure that staff obtain insurance pre-certification at time of admission to ensure payment for service.
• Ensure that the needs of the consumers and/or family members are met in a courteous, timely manner, and in keeping with the hospital's Mission Statement.
• Oversee the completion of all HCRA and North Lake Taxing District paperwork to assure all monies possible are being received.
• Make recommendations for and assist in the drafting of new procedures as needed. Provide oversight of the completion of all discharge paperwork.
• Process all service tickets that are completed and forward them on to Administration.
• Maintain inventory of supplies for the Business Office and order necessary supplies for the hospital.
• Record and makes all deposits and process all non-admit paperwork. Supervise the Switchboard Operator assist the HIM/Business Director in scheduling vacation/absences of employees and ensuring adequate coverage at all times.
• Supervise the Hospital Billing Specialist and insure all work is accurate and timely.
• Processes Baker Act paperwork for consumers and insure it is delivered to the Hospital Administrator or Business Director for signature daily.
• Provide training and oversight to the CIT trainees semi-annually. Coordinate coverage for employee lunches/lunch and learns.
• Assist HIM/Business Director with ensuring adequate training for staff and providing them with the necessary tools to perform their duties.
• Provide coverage for other staff members as appropriate. Keep HIM/Business Director apprised of all pertinent issues and ensure the department is kept clean and orderly.
• Performs other duties as assigned by the HIM/Business Director.

KNOWLEDGE AND JOB SKILLS: Supervisory skills. Computer knowledge and typing skills. Must be able to process a high volume of confidential information. Must have good interpersonal skills when dealing with employees and with internal and external customers in order to promote good working relationships and excellent customer service.
COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.

• Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.

• Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions.
• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.

• Age Specific: Knowledge
• Basic Job Readiness: Courtesy, Flexibility, Reliability, Responsiveness
• Personal Effectiveness: Communication, Interpersonal Skills, Self-Management, Critical thinking skills
• Organizational/Management: Compliance, CQI Commitment, Leadership, Linking/Networking, Management of Information, Organizational Participation, Safety
• Performance Specific: Crisis Management, Customer Focus, Medication Issues, Psychosocial Interventions, supervisory skills

• Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.

• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages Conflict: Handling conflict situations effectively, with a minimum of noise.

• Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.

• Resourcefulness: Securing and deploying resources effectively and efficiently.
• Cultivates Innovation: Creating new and better ways for the organization to be successful.

• Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice.

• Drives Results: Consistently achieving results, even under tough circumstances.

JUDGMENT/DECISION MAKING: Utilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.
PERSONAL QUALITIES: Considerate, ethical, shows initiative, displays a willingness to learn, and possesses the ability to provide leadership to other staff. Have good interpersonal skills when dealing with internal and external customers.
EDUCATION & EXPERIENCE:

• Education:
• High School diploma or equivalent required
• Experience:
• Minimum of Three years experience in an office setting
• Minimum of one year supervisory experience required

TRAINING & DEVELOPMENT: Completes all requirements according to the Individual Training Plan within the first six months of hire and annually.