Business Office Lead

Bethesda Brings out the Best in Talented, Caring People!

Initiates collections on private pay balances per company Collections Policy. Conducts monthly AR Review meeting to inform Business Office Coordinator & Administrator on status of past due accounts. Sends collection letters per policy and identifies accounts that need to be sent to Collections Attorney as needed with approval from Business Office Coordinator & Administrator. Performs all pre-admission and admission data entry of demographics in AOD and uploads resident photo into Cerner. Enters all admissions, discharges, and payer changes into AOD within 24 hours of event. Runs daily census report and balances the report numbers with spreadsheets. Prepares documentation for all teams as required per policy. Completes admission paperwork within 24-48 hours of admission for all long-term care residents and assists in completing admission documents. Handles all customer service calls regarding account balances. Oversees the distribution of personal fund money for the residents and is responsible for overseeing and balancing the use of resident trust petty cash. Uses appropriate reporting to track resident funds as stated in the federal regulations set forth by Missouri. Uses this report to effectively communicate to state inspectors all aspects of record keeping and tracking for resident funds; produces these records timely and accurately. Monitors resident funds balances to ensure that Bethesda is in compliance with the policies and procedures that have been established for resident funds. Attends monthly Triple Check meeting with designated members of other departments to ensure that all billing information is accurate, and all items are in place to ensure regulatory compliance. Corresponds with Corporate Billing Team per company procedure. May be assigned other duties as appropriate.

Job Qualifications

• High school graduate or equivalent
• Additional college training preferred
• Minimum one year experience in Long Term Care Business Office
• Strong computer skills preferred
• Knowledge of Resident Trust process is a plus
• Minimum typing skills of 35wpm
• Knowledge of functions and relationships of departments within a nursing home environment preferred
• Ability to handle multiple demands at the same time
• Familiarity with word processing
• Superior verbal and written communication skills
• Excellent interpersonal and organizational skills
• Manual dexterity, coordination and skillful use of hands for working with required equipment
• Ability to receive and express detailed information through oral communication, visual acuity
• Ability to read and understand written directions
• Ability to perform necessary documentation