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Form of workThe Business Development (BD) Specialist will accept and respond to inbound leads by phone, email, text message and chat in a professional and effective manner. The BD Specialist will work to convert leads into meaningful appointments for sales and support teams across all RDO Equipment Co. regions and divisions with minimal supervision. Experience working with equipment is not a requirement however, having general knowledge of machinery in these market segments is preferred. Strong candidates will demonstrate an ability to manage conversations with a desired outcome of providing Account Managers the best opportunity to close more sales.
Specific Duties Include:
Answer inbound phone calls, emails, text messages and chats using provided scripts to determine customer needs and potential for sale (lead qualification).
Speak at a basic level about many different types of agricultural, construction, and consumer equipment.
Properly determine customer needs and proactively educate them about the features and benefits of products and services when appropriate.
Enter complete customer information into lead management tool and distribute leads to appropriate sales team members.
Work directly with the sales teams across the company to manage all leads through our sales pipeline.
Maintain high performance metrics, including after call work, lead quality, and customer satisfaction.
Monitor customer inquiry trends and communicate feedback to marketing, sales, and other applicable departments.
Stay up-to-date on company promotions and opportunities to educate customers on applicable sales programs.
Stay up-to-date on market conditions, product development and competitors.
Participate in internal trainings and sales education.
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
Conduct self in the presence of customers and community to present a professional image of RDO Equipment Co.
Proactively seek and participate in available company-sponsored training, to develop and advance knowledge base and skill set.
Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Perform all other duties as assigned by management in a professional and efficient manner.
Job Requirements:
Excellent communication skills in all areas.
2+ years of customer service experience. Call center experience highly preferred.
Goal-oriented with ability to meet and exceed established metrics.
Strong analytical skills, with the ability to independently derive insights from data.
Ability to handle multiple tasks in a fast-paced environment; possess strong organizational skills.
Ability to maintain confidential and sensitive information.
Excellent knowledge of MS Office, marketing computer software and online applications.
Bachelor's degree in applicable field, or equivalent experience.
Bilingual Spanish/English speaker preferred, but not required.
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship
