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Why USAA?
Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special
As a dedicated Business Applications Advisor Lead- Authentication and Onboarding, you will provide leadership for analytical, business, and technical support related to strategic business functions, processes, and applications/IT platforms. Leads and provides oversight for projects and teams supporting business analysis and decision-making processes including creating, implementing, and maintaining application solutions to meet the needs of a business or organization. Proposes changes to business processes to better align to business need.
This position can work remotely in the continental U.S. with occasional business travel.
The OpportunityWhat you'll do:
- Provides expert knowledge, guidance, research, and fact-finding expertise to define, design, and modify specifications and processes for complex information systems and business processes.
- Maintains expert level understanding of business processes, applications/IT platform, and strategic direction and manages and facilitates the identification, research, and analysis of application/IT platform and technology solutions.
- Collaborates and exchanges information with team members, stakeholders, and information services to ensure dependencies, risks, and opportunities are identified.
- Leads the design and administration of standards and policies regarding application/IT platform and end user customer documentation.
- Leads efforts in establishing system documentation standards and quality assurance methodologies for systems and applications/IT platform.
- Designs and administers standards and policies regarding application/IT platform and end user customer documentation.
- Provides work direction and coaching to team members, including input on performance and development plans.
- Drives execution of application activities in support of business needs, including directing what access is needed, how application controls should operate and what data and how frequent should feed from/to other systems.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor's Degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 8 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes.
- Comprehensive understanding of application/IT platform administration and the software development life cycle, to include testing execution.
- Extensive experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform.
- Comprehensive knowledge of risk & controls with experience identifying and fixing gaps, documenting controls, and testing of those controls.
- Expert knowledge of Microsoft Office tools.
- Successful completion of an analyst assessment may be required.
What sets you apart:
- US military experience through military service or a military spouse/domestic partner
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130-$208,580.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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