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Form of workJob Description
Are you a Business Analystwho islookingto join one of the top companies within the Energy and gas industry?
Are you looking to further your career and grow?
Do you have experiencein business operations and systems requirements processes?
If you answered yes to those three questions, then apply today!
Acara Solutions is seeking highly qualified candidates to work Hybrid with our client in San Antonio, TX. Interested?
Here's what you'd do:
- The Business Analyst III is responsible for helping business partners cost-effectively implement ServiceNow technology solutions by determining the requirements and communicating them clearly to teams.
- The Business Analyst provides general analytical support across the entire organization and therefore should understand key business processes, key business drivers, and the short- and long-term direction of service management.
- During development, the Business Analyst will deal with issues and questions as well as provide support in implementing required changes.
- The Business Analyst III also performs user testing and supports quality efforts.
- Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes).
- Helps align technology solutions with business processes.
- Investigates and develops ideas and positions on technology and business issues.
- Analyzes customer's systems and operations to understand their strengths and weaknesses to determine opportunities for improvements.
- Develops, writes, and communicates business requirements for the implementation of ServiceNow.
- Creates user stories, use case diagrams, and value stream maps.
- Develop user test cases and validate test results.
- May review and approve test plans and monitor the testing process to ensure that business results are adequately tested with minimal risk.
- Ensures that business requirements have been met by the solution.
- Investigates problems and develops recommendations for resolution.
- Identifies risk associated with solutions and collaborates with IT resources for mitigation strategies.
- Develops communication materials such as presentations and written and oral communications.
- Research and identify best practices of ServiceNow implementation and administration.
- Establishes and maintains relationships with business partners to provide appropriate solutions.
- Keeps customers informed of problems, issues, and resolutions.
- Analyzes performance metrics to ensure customer satisfaction.
- ServiceNow end user and customer communication.
- ServiceNow end user and customer training.
Here's what you'll get:
- Pay Rate: $39/Hour
- Hours: 40 hours/week
- Length: Temporary (12 Months)
Sound like a good fit?
APPLY TODAY
About Acara Solutions
Acara is a premier provider of recruiting and workforce solutions we help companies compete for talent. With a legacy of needs in various industries worldwide, we partner with clients, listen to them, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
Required Skills / Qualifications:
- Bachelor's Degree in Computer Science or Information Systems or Business
- Minimum of 5 years experience in business operations and systems requirements processes.
- Minimum of 5 years experience in Capable of identifying issues/areas of opportunity
- Minimum of 5 years experience in (International Institute of Business Analysis) IIBA principles and practices.
- Minimum of 5 years experience in Microsoft Office productivity tools (Word, Excel, PowerPoint, Outlook, Teams), reporting tools such as SQL Server Reporting Services (SSRS)
- Minimum of 5 years experience in Specific ITSM or ITIL
- Minimum of 5 years experience in implementing ServiceNow and advice on next steps
Preferred Skills / Qualifications:
- Minimum of 5 years experience in Service Management
- Proven experience of documenting Business Requirements, Functional Specifications, Test Scripts and Test Plans, and End User Training
- Experience using a structured SDLC or agile/scrum methodology required
- Leads testing for tool upgrades
- Familiarity with organizational change management
- Be able to independently design, develop, implement, manage, and support various projects
- Software and Other Tools: SharePoint, Microsoft Project, Microsoft Visio, JIRA, Confluence, etc.
- Accuracy, analytical skills, critical thinking, reading comprehension, active listening, speaking, judgment and decision-making, writing, detail, and monitoring.
- Good background as a Business Analyst
- Understanding of risk management and security
- Deep knowledge of ServiceNow implementation
Additional Information:
- Upon offer of employment, the individual will be subject to a background check and a drug screen.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
