Business Analyst

Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.

Additional job details and special considerations

Business Analyst (Maintenance and Operations Support) position will perform advanced (senior level) business and systems analysis work that involves gathering, developing, and documenting user requirements, and reviewing and assessing business processes and tools. Will work in concert with appropriate stakeholders on IT solutions and business decisions to support the organization’s short-term and long-term business goals/strategy to ensure they align with IT strategies and project requirements, provide technical support and assistance to users of Childcare Licensing Automation Support System (CLASS), CLASSMate and Public and Provider applications. This position will be responsible for stakeholder collaboration to gather and document requirements, statistical reporting, effectively communicating with non-technical audiences to understand business needs, ability to apply critical analytical approach to problem solving, ability to understand new information effectively and quickly, identify process improvement opportunities, Knowledge of large-scale IT operations and information technology industry trends.

II. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years

Required/Preferred

Experience

5

Required

Effectively communicate with non-technical audience to understand business needs and explain complex systems and technical topics in clear and concise manner.

5

Required

Strong verbal and written skills in communicating with peers and different levels of users.

5

Required

Strong systems analysis skills as needed.

5

Required

Creates, edits, and maintains technical documentation for current and future applications e.g., technical reference manuals and production control manuals.

5

Required

Works with stakeholders to understand their technology needs and issues in performing their day-to-day work.

5

Required

Strong Database query languages (SQL, PL/SQL) experience.

5

Required

Skilled documenting processes.

5

Required

Strong skills assisting with unit testing.

5

Required

Experience with CLASS, CLASSMate and/or Public and Provider and interfaces with the DFPS IMPACT application.

4

Preferred

Conducts work sessions with users and project team members to document requirements, develop use cases, and/or technology solutions.

2

Preferred

Assists project team members with analysis and interpretation of user requirements.

2

Preferred

Develops Use Case documentation.

2

Preferred

Works with developers to interpret and provide clarification on Use Cases as needed.

2

Preferred

Experience working on projects utilizing agile project management methodologies.

2

Preferred

Experience with Health and Human services or Child Care Licensing

2

Preferred

Knowledge of Jira Service Management.

2

Preferred

Knowledge of Software Development Life Cycle (SDLC) and high-level system design methodologies and techniques (entity/relationship models, data/process flow diagrams); object-oriented programming and of programming client/server applications.

2

Preferred

Knowledge of the Business Analysis Body of Knowledge (BABOK).

2

Preferred

CBAP or similar Business Analyst certification.

Job Type: Full-time

Pay: $50.00 - $55.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Experience level:

• 10 years

Schedule:

• 8 hour shift

Experience:

• systems analysis: 6 years (Preferred)
• Business analysis: 6 years (Preferred)
• technical reference manuals and production control manuals: 6 years (Preferred)
• Strong Database query languages (SQL, PL/SQL): 6 years (Preferred)
• Skilled documenting processes: 6 years (Preferred)
• Strong skills assisting with unit testing: 6 years (Preferred)
• CLASS, CLASSMate and/or Public and Provider: 6 years (Preferred)
• Develops Use Case documentation: 3 years (Preferred)
• agile project management methodologies.: 3 years (Preferred)
• Health and Human services or Child Care Licensing: 2 years (Preferred)
• Jira Service Management: 2 years (Preferred)
• Business Analysis Body of Knowledge (BABOK).: 2 years (Preferred)
• Business Analyst certification: 2 years (Preferred)

Work Location: Remote