Business Analyst Iv

 
 
Location: Chicago IL (TBD)
 
Duration: 6 months, very likely to extend.
 
 
 
Notes 9/8:
 
Preference is for local to Chicago IL (local candidates will be considered first). Open to 100% remote candidates (must work CST hours).
This is a technical BA / BSA with hands-on experience with contact center applications and development teams.
Required:
Must have contact center application experience.
Must have SQL query experience and be able to comb through databases.
Preferred:
Airline industry experience is nice to have, not required.
No requirement for a bachelor’s degree.
The candidate that is going to get the job is going to come from a major airline and have an aptitude for contact center applications as a technical BA / BSA.
This is NOT a product owner role.
 
 
Requirements:
 
·         Collaborate with Product Owners on roadmap planning and prioritization
 
·         Convert roadmap features into smaller user stories
 
·         Write clear and well-structured business requirements/documents
 
·         Help design, document and maintain system processes
 
·         Communicate and validate requirements with relevant stakeholders
 
·         Identify cross-functional needs and coordinate with different teams to produce better business outcomes
 
·         Timely manage team's Jira board, updating, adding, and moving tasks as needed
 
·         Assist with project coordination for selected projects
 
·         Assist testing newly implemented features following business processes prior to release
 
·         Analyze process issues and bottlenecks and to make improvements
 
·         Develop and maintain reporting business applications
 
 
 
Skills and qualifications:
 
·         3 - 5 years of previous experience in Business / Systems Analysis or Quality Assurance
 
·         A degree or certificate in IT / Computer Science
 
·         Proven experience in eliciting requirements and testing
 
·         Strong knowledge in generating process documentation
 
·         Strong written and verbal communication skills including technical writing skills
 
·         Basic experience in writing SQL queries
 
·         Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools