Business Analyst Iv

We are seeking a Legal Operations Payment Program Manager to support the legal team globally. This role will service a variety of stakeholders throughout the region and support/partner with the attorney teams and external vendors. We invite you to apply for the Business Analyst position and be a key player in shaping our company's future.
Primary Responsibilities:
Becoming an expert in the current e-Billing process.
Assist in maintaining and optimizing internal resources around e-billing and other tools.
Optimize internal resources to improve legal workflows including developing and circulating best e-billing practices, matter creation procedures, and other tools and processes.
Assess and complete help tickets including matter inquiries, SOWs, and other related queries.
Deep dive and root cause complex billing issues as they arise and suggest solutions.
Troubleshooting invoice submission issues (e.g. why an invoice was rejected or placed on hold).
Serve as primary escalation regarding e-billing and other workflows where appropriate.
Coordinate with and provide guidance to legal vendors regarding process streamlining.
Assisting in identifying and developing process improvements in e-billing and other systems; recommending and implementing process improvements.
Serve as a backup coordinator in the PR/PO process.
Interact with attorneys, vendors, paralegals, administrative assistants, outside counsel, source to pay, finance, and other teams to answer questions concerning invoicing status or processing.
Assist in creating project/process documentation and self-help tools: process docs, toolkits, legal training, Q&A, process flows, etc.
The experience created technology or semi-automated solutions to manual processes.
Assist in collecting/tracking data to manipulate in software such as Tableau and Google Sheets and create comprehensive dashboards that facilitate accurate analysis and drive Legal Department decision-making.
Qualifications:
Consulting mindset: solutions-oriented; detail-oriented.
Experience troubleshooting invoice payment issues, and collaborating with AP, finance, legal or similar functions.
Excellent communication skills (verbal and written).
Outstanding organizational skills and meticulousness.
Ability to resolve complex issues in creative and effective ways.
Comfort working with data and metrics.
Experience as lead e-billing administrator.
Requirements:
Minimum 6 years of experience in a legal operations role.
Legal Tracker invoicing and billing.
Experience automating manual processes.
In-house legal ops or Law department/firm experience.
Benefits:
401(k).
Dental Insurance.
Health insurance.
Vision insurance.
We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
The salary will be determined based on several factors including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.
Additional Responsibilities:
Participate in OrangePeople monthly team meetings, and participate in team-building efforts.
Contribute to OrangePeople technical discussions, peer reviews, etc.
Contribute content and collaborate via the OP-Wiki/Knowledge Base.
Provide status reports to OP Account Management as requested.
About us:
OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OrangePeople team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & and education. An ideal Orange Person is a technology leader with a proven track record of technical achievements and a strong process/methodology orientation.