Business Analyst I - Guidewire Billingcenter

Join our dynamic team of innovators, creators, and problem solvers! At Frontline Insurance, we're on a mission to Make Things Better! We believe in fostering a collaborative, inclusive, and growth-oriented work environment where every team member can thrive and make a meaningful impact.

At Frontline Insurance we're more than just a workplace – we're a community of talented individuals dedicated to Integrity, Patriotism, Family and Creativity. Join us in shaping the future of Insurance and let's achieve remarkable things together. Your next career adventure starts here!

SUMMARY

Responsible for working with functional areas of the business to understand system change requests and then prepare design documents for the Frontline IT organization to develop from. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Work with major functional areas of the business to understand and document change requests submitted to the IT organization.
• Review and analyze how changes to the business process and / or business needs will impact technical requirements throughout the system and organization.
• Shepherd ideas through the System Development Life Cycle to ensure new business processes and system changes are documented, developed, tested, and promoted successfully.
• Create Software Requirements Specifications, use cases, technical requirements, wireframes, system flow diagrams, and other documentation for Guidewire configurations and custom software development projects.
• Clarify requirements prior to delivery of documentation to the Application Delivery team.
• Become technically knowledgeable on our systems and their integrations with internal and external applications, research any dependencies and work on system design plan with solution architect and developers.
• Work with the team to triage production issues prior to development involvement.
• Be the liaison between functional leads, development teams, and support teams.
• Support UAT (User Acceptance Testing) sessions as needed.
• Work with the QA team to ensure test cases are current, correct, and cover alternative paths for existing and new system functionality.

SUPERVISORY RESPONSIBILITIES   

This position has no supervisory responsibilities.

EDUCATION and/or EXPERIENCE  

• Bachelor’s degree in accounting, finance, business, information systems, or a related field.
• 2 – 4 years of related work experience.
• Experience working on a cross-functional agile team is preferred.
• Property and casualty insurance experience is a plus but not required.

QUALIFICATIONS

• Strong analytical and problem-solving skills with a keen eye for detail.

• Excellent verbal and written communication skills.
• Self-starter with a can-do attitude.
• Great interpersonal skills and a team player.

• Ability to manage time effectively and work on tasks with competing priority.
• Proficient computer skills, including Microsoft Suite (Word, PowerPoint, Outlook, Excel, and Visio).
• Use of an ALM tool (such as JIRA, Rally, etc.) to create user stories and defects for development teams to work.
• Skilled at creating detailed Software Requirements Specification (SRS), use cases, diagrams, and wireframes.

• Familiarity with HTML, XML.

Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Strong organizational and task management skills. Strong relationship management and proven experience delivering high level if internal and external customer service. Computer proficiency with strong skills in Microsoft Office applications. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS

Must possess the ability to read and comprehend detailed instructions, correspondence, and memos as well as write simple correspondence. Must also be able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Must be proficient with the following: addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, and decimals. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to reach with hands and arms.  The employee is occasionally required to stand and walk.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

NOTE:  This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this list is intended to be an accurate reflection of the current job, Frontline Insurance reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change.

I have carefully read and understand the contents of this job description.  I understand the responsibilities and duties expected of me.  I also understand that this job description does not constitute a contract of employment nor alter my status as an at will employee.  I have the right to terminate my employment at any time and for any reason and Frontline Insurance has a similar right.

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