Business Analyst, Home Care

About A Place for Mom

We're the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation's most trusted senior advisory service, we are a mission-based organization that enables caregivers to make the best senior living decisions for their loved ones. With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families each year simplify the process of finding the right senior care solution across Home Care, independent living, memory care, assisted living, and more.  Our services are offered at no cost to families as we're paid by the 14K+ communities and 3K+ providers in our network.

Recently awarded one of the 2022 Best Places to work in NY and Best HR teams by comparably, the leading workplace culture and brand reputation platform, A Place for Mom is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. 

Employees who thrive at A Place for Mom live our values every day:

• Focus on excellence
• Act with integrity and assume positive intent
• Drive outcomes every day with passion and a sense of mission
• Make the lives of our families and customers better, easier and more successful
• Realize the full potential in each team member -- work as a single supportive team

 We are looking for a talented Business Analyst to play a major role in transforming business operations in A Place for Mom's Home Care division. This role will report to and work closely with the Director of Home Care Strategy and Program Management, identifying key opportunities for systems and process improvements to drive business growth. This position will also serve as a key connection point between our customer-facing teams and our product and technology teams, ensuring appropriate prioritization and resolution of bugs and workflow issues.

Responsibilities:

The ideal candidate is both a big thinker and a detail maven -  you obsess over the ins and outs of business operations but understand the big picture, ruthlessly prioritizing solutions to optimize user experience and productivity. You are a passionate advocate of the business user, bridging the gap between business stakeholders and Product and Engineering teams to bring creative solutions to life and serving as a front-line resource to ensure that product-related issues are quickly resolved. You are thorough and organized, digging into every problem to ensure no stone is left unturned, and you meticulously document your findings. You are the ultimate team player, always looking for opportunities to go beyond the task at hand and drive strategic value. 

What you will do:

• Serve as a Home Care process SME, documenting the workflows of customers and internal stakeholders and identifying areas to improve our technology platforms to increase productivity and operational efficiency
• Serve as the first point of contact for our business teams to validate and troubleshoot systems-related issues
• Serve as a liaison between the Home Care team and the broader organization, facilitating successful shared workflows and integration points between tech stacks 
• Support requirements gathering and configuration as we migrate our sales teams from a homegrown CRM to Salesforce
• Write comprehensive business requirements documentation, including business cases and acceptance criteria
• Collaborate with the Product team to ensure our product design and roadmap align with business stakeholder needs
• Collaborate with Business Insights & Analytics team to conduct actionable analysis to improve outcomes for our agencies and families

• 3+ years of experience in a business analysis, product management or operations role
• Bachelor's degree in business, analytics, economics or a related field
• Proven track record of analyzing and solving complex operational problems in B2B, B2C and internal settings to deliver on goals
• Experience writing detailed business requirements documentation and end user product documentation
• Ability to explain technical concepts to non-technical users
• Proficiency in standard standard project and reporting tools, including Jira, Microsoft Office, and Smartsheet
• Proven ability to work in cross-functional environments
• Understanding of Agile processes and ability to work with Agile teams to realize effective solutions to business problems
• Demonstrated thinking at a high level about business strategy and vision
• Ability to juggle multiple priorities and effectively deliver in a fast paced, dynamic environment
• Excellent interpersonal skills, including listening and communication skills (oral and written)
• Challenges assumptions in a constructive way and gives and receives feedback with equal grace
• Ability to influence peers and managers to build consensus
• Welcomes the unexpected, viewing uncertainty and change as opportunities instead of roadblocks
• Experience with Salesforce configuration and administration preferred

Compensation:

• Base Salary Range - $105k - $120k
• Yearly Bonus: 10% of base

Benefits:

• 401(k) plus match
• Dental insurance
• Health insurance
• Vision Insurance
• Paid Time Off

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All your information will be kept confidential according to EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.