Business Analyst, Expert

Requisition ID # 153063 

Job Category: Business Operations / Strategy 

Job Level: Individual Contributor

Business Unit: Customer & Comms

Work Type: Hybrid

Job Location: Stockton

Department Overview

The Credit organization consists of 5 teams which includes Credit Operations, Credit Policy, Customer Revenue Processing, Payment Channels and Business Strategy.  The teams are responsible for protecting the financial integrity of PG&E’s Utility Operations through managing collections, policies and customer payments. To be effective, we must collect the greatest amount of outstanding revenue within the shortest time possible while minimizing our exposure to risk.  Overall, we must execute these tasks precisely and efficiently while providing the best service possible to our customers.  We aim to define and drive strategies through data for collections, credit policies and payment channels, while encouraging a culture of safety, affordability, and employee engagement. 

Position Summary

Conducts research, data analysis, and reporting to support business decision making, strategy and operations. Participates in business process improvement, quality control and other department initiatives including cross-functional projects. Develops, manages and coordinates performance, business process re-engineering, change management, communication and training.

This position is hybrid, working from your remote office and Stockton, CA based on business needs. 

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. This job is also eligible to participate in PG&E’s discretionary incentive compensation programs. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

A reasonable salary range is:​

California Minimum: $​108,000.00

California Maximum: $173,000.00

Job Responsibilities

• Develops and uses metrics to develop recommendations related to business strategy and operations. Presents findings and recommendations to leaders.
• Completes requests of moderate scope and complexity related to customer data and communicates issues identified to Manager in a timely manner and resolves advanced issues.
• Strong analytical and writing skills to create compelling business cases based on complex business environments and inputs
• Analyze and report out on customer data to identify process improvements
• Has extensive knowledge of various analytical methods, approaches and tactics.  Leverages these methods, approaches and tactics to resolve problems and obtain solutions.
• Leads mid-large size projects
• Participates in cross-functional project teams
• Track business metrics and ensure visual management of performance reporting
• Develop and maintain standard, custom and ad-hoc reports
• Drives process improvements within operations and across business processes
• Leverages influence skills to effectively gain buy in from leaders inside and outside of the department Knowledge and understanding of key drivers affecting business
• Organizational, prioritization and multi-tasking skills
• Adaptable to changing business conditions and ambiguity

Qualifications

Minimum:

• Bachelors Degree in Business Administration or job-related discipline or equivalent experience
• Job-related experience, 6 years

Desired:

• Advanced skills in Excel, PowerPoint, Sharepoint and Microsoft Teams
• Customer Care & Billing (CC&B)
• Experience building and managing a process (i.e. reporting process, data QC, etc.) 
• LEAN or six sigma experience 
• “Can do” attitude 

Knowledge, Skills, and Abilities

• Advanced understanding of fundamental analysis and what-if modeling concepts, methods and techniques and analysis of how different factors affect business outcomes
• Creative problem skills to assess and recommend solutions for complex projects
• Qualitative and quantitative analytical skills to justify any business changes
• Strong presentation and communication skills to deliver findings and recommendations to various levels of management
• Knowledge and understanding of key drivers affecting business results
• Excellent organizational, prioritization and multi-tasking skills
• Adaptable to changing business conditions and ambiguity
• Proficiency in Microsoft Office, Project, Visio or similar software
• Ability to work in team environment
• Ability to prioritize, plan and communicate activities and findings in written and verbal form
• Able to present analysis and findings in a cohesive, understandable and actionable format to department leadership
• Understands programs, policy and operations to advise on business on meaning of data, results