Broker Relations Operation Manager

Broker Relations Operations Manager

The Broker Relations (BR) Operations Manager is responsible for (i) supporting Executive Advisors in internal coordination of activities and reporting to grow and retain our clients; (ii) supports operational functions of client service initiatives and launches; (iii) represents Broker Relations at various internal meetings; and (iv) provides BR “special project” support for various client activities.

Job Responsibilities Include:

• Support cross functional work related to individual client strategy of assigned BR accounts including but not limited to outlining objectives, actions, assignment and KPIs with internal stakeholders.
• Facilitate cross functional operations calls designed to assess feasibility of client requests for custom PBM services.
• Help facilitate and lead discussions to create or update internal processes and procedures to support nuanced services.
• Support the development of custom client presentations with cross-functional teams with support of Marketing.
• Build “executive ready” project deliverables related to Broker Relations projects, broker benchmarking and strategy documents.
• Act as liaison for relevant strategic initiatives and help develop and track implementation plans to ensure the right level of focus and discipline.
• Lead special projects and support including but not limited to:
  1. Determine or support the gathering business requirements for IT and/or other related support services for Broker Relations projects;
  2. Supporting the build out of content for client onsite training events and activities with C-suite and field brokers.
• Leverage structured problem-solving frameworks to drive decision-making.
• Represent Broker Relations strategies and firm alignment in cross-department GTM and product meetings.
• Represent Broker Relations in internal at-risk clients calls to support alignment with service agreements and firm nuances.
• Support meeting/ exceeding team and departmental goals and deliverables.
• Provide exemplary customer service, both internal and external.
• Role model & champion RxBenefits Values.
  1. Maintain high levels of communication and coordination, sustaining a strong culture of collaboration, accountability, and customer-orientation

Required Skills / Experience Include:

• Bachelor’s degree required.
• Minimum of 5 years PBM experience required, operational related experience preferred.
• Ability to lead and manage cross functional projects to a successful conclusion.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Strong planning and analytical skills; Strong organizational skills with the ability to prioritize.
• Strong focus on detail and ability to manage multiple projects at one time.
• Highly collaborative team player with the ability to work effectively across all departments to build successful relationships with various stakeholders.
• Self-motivated with the ability to work independently with limited supervision or within a group or team.