Breakfast Host

Breakfast

Hostess

At each of our properties we want our guests to relax and be themselves which means we need you to:

• Be you by being natural, professional and personable in the way you are with people

• Get ready by taking notice and using your knowledge so that you are prepared for anything

• Show you care by being thoughtful in the way you welcome and connect with guests

• Take action by showing initiative, taking ownership and going the extra mile

Department:

Housekeeping

Job

Summary

Preparation of all breakfast foods, maintaining a clean breakfast / cooking/preparation area all in

compliance with brand standards and the State Department of Health regulations.

REPORTS TO: Director of Housekeeping & General Manager

Team

Member

Handbook:

All employees must completely understand the requirements of their job. Prior to being assigned to the

position, a complete understanding of the Apollo Hospitality Firm’s Team Member Handbook is necessary

since the person holding this position will be subjected to the rules and regulations listed in the Handbook.

WORK

ENVIRONMENT

Breakfast room, lobby area, kitchen / preparation areas.

Job involves working:

• Under variable noise levels.

• Around stove and other heated cooking equipment.

• Around chemicals.

• Around bio-hazards.

KEY

RELATIONSHIPS

INTERNAL: Staff in housekeeping, laundry, maintenance, front desk and management.

EXTERNAL: Hotel guests and visitors.

ESSENTIAL

JOB

FUNCTIONS

Desirable:

• Maintain complete knowledge of and comply with all hotel and departmental policies / service

procedures / standards.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only

as intended.

• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and

whatever time of day.

• Promote positive guest relations at all times smiling, acknowledging and greeting each guest in

passing in all public areas.

• Be familiar with all hotel services and features, local attractions and activities to respond to guest

inquiries accurately.

• Prepare and display all breakfast items per brand standards and State Department of Health

regulations maintaining proper food temperatures, coverings, etc.

• Monitor and suggest ways to your supervisor to cut costs while still maintaining a variety of

breakfast foods keeping guests satisfied with our offering.

• Give directions to guest when called upon.

• Resolve guest complaints, ensuring guest satisfaction.

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

• Meet with supervisor to review daily assignments and priorities.

• Use correct cleaning chemicals for designated surfaces, according to OSHA and MSDS guidelines

and hotel requirements.

• Respond to each guest’s need / request for additional breakfast items or drink.

• Empty trash containers as needed throughout breakfast service time.

• Remove all dirty terry and replace with clean terry to designated areas.

• Remove all dust, debris and food particles from table tops, chairs, chair crevices, chair and table

legs to maintain a clean eating area.

• Realign furniture to floor plan.

• Dust pictures, frames and mirrors; remove dust and debris from television, remote control and cable

/ satellite box.

• Position correct settings for time on clock and TV channel (The Weather Channel) or national news

station only.

• Remove dust, grease and smears from telephones and reposition correctly.

• Clean all lamps and light switches; check for proper working order, replacing bulbs if needed.

• Remove dust, spots and smears from windows, ledges and frames.

• Clean and replenish coffee set-up.

• Remove any fresh fruit that is beginning to turn.

• Wipe down all refrigerator and freezer shelves and front door interior and exterior removing dust,

smudges and spills. Ensure it is plugged in and set to the proper temperature settings.

• Keep juice machine / setup clean and spill free, maintaining clean spouts, catch tray, etc. at all times

and turning off at the end of shift.

• Inspect condition of table tents or other branding required for your area, replace designated

amounts at proper locations within the area per brand standards.

• Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat. Set thermostat to

designated level.

• Remove dust on window blinds or draperies weekly and realign to correct position daily.

• Remove trash, debris and cobwebs from balcony/patio where applicable.

• Inspect condition of planters and plants; remove debris where applicable.

• Remove dust, dirt, marks and fingerprints from entrance doors(s) and windows.

• Remove dust, stains and marks from all ceilings, baseboards, ledges and corners.

• Vacuum / sweep carpets and floors before mopping.

• Maintain cleaning, dusting, vacuuming, mopping, etc. in all other areas as directed by supervisor

including but not limited to public restrooms, computer centers, entryways, etc.

• Restock all necessary breakfast items, coffee items, etc. at the end of the shift.

• Empty vacuum bag/canister and wipe vacuum clean.

• Report any damages or maintenance problems to the supervisor.

• Turn over any lost and found items from guestrooms to the supervisor.

• Be available to work a flexible schedule and assist other staff as needed.

• Other duties as assigned by management.

SAFETY

STATEMENT

As an employee of this hotel, it is your responsibility to be aware of and report any and all safety hazards or

violations you may see or witness in the course of performing your required duties.

QUALIFICATIONS

Essential:

• Satisfactorily communicate with guests, management and co-workers to their understanding.

• Ability to:

o Perform job functions with attention to detail, speed and accuracy.

o Prioritize and organize.

o Be a clear thinker, remaining calm and resolving problems using good judgment.

o Follow directions thoroughly.

o Understand guest’s service needs.

o Work cohesively with co-workers as part of a team.

o Work with minimal supervision.

o Maintain confidentiality of guest information and pertinent hotel data.

Desirable:

• High school graduate.

• Fluent in English.

• Previous training in guest relations.

• Previous experience in hospitality or restaurant industry.

• Knowledge of proper chemical handling.

PHYSICAL

ABILITIES

Essential:

• Ability to exert physical effort in transporting 5 to 25 pounds.

• Ability to endure various physical movements through the work areas.

• Ability to reach 6 inches / 6+ feet and overhead.

• Ability to remain in a stationary position for 30 minutes to 1 hour throughout the work shift.

• Ability to bend at waist.

• Ability to stand for longs periods of time.