Brand Ambassador

We are looking for FULL-TIME Brand Ambassadors to work in our call center here at Positec. This is not a work-from-home position.

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About the position:*

Positec Brand Ambassadors are responsible for answering inbound calls, responding to emails, chatting live with customers, taking orders from customers, answering inquiries and questions, handling complaints, troubleshooting, and providing general information to customers.

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Training: Mandatory paid training onsite for 2-3 weeks beginning April 22*nd, 2024.

The training schedule will be on weekdays from 9:00 AM TO 5:00 PM

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Shift Schedules: The Solution Center hours are Monday - Friday 8 AM – 8 PM\*The hours of operations are subject to change based on business needs and call volume. This is a full-time position.*

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Pay Rate*: This position pays $17.00 an hour with full benefits.
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Requirements*

• Call center: 6 months or more (Required)
• Customer service: 6 months or more (Required)
• Responsible for making inbound calls to provide further assistance and support as needed by the customer.
• Responsible for maintaining customer security relating to personal and payment information, including following FTC and security guidelines during and after the transaction.
• Spanish-speaking bilingual is a plus, but not required.
• A criminal background check and a pre-employment drug test are required for employment.

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Reliably commute or planning to relocate before starting work. Charlotte 28269 (Preferred)

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About Us:*

Positec is a global technology and tool manufacturing company, we have been redefining the outdoor power equipment industry through electrification and robotization since 1994. With a presence in 12 countries, were a globally recognized manufacturer, and our Kress, Caterpillar, Rockwell Tools, and WORX brands are trusted by professional contractors and home improvement enthusiasts around the world. From our global headquarters in Suzhou, China to our North American region called PositecUSA. PositecUSA includes USA and Canada markets, headquartered in Charlotte, North Carolina. Positec people are driven by a commitment to innovation, social impact, and best-in-class customer care.

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Why join us:*

To join PositecUSA is to accept an invitation to become part of an innovative, forward-thinking team that’s reshaping the outdoor power equipment and home improvement industry through electrification and robotization. Your colleagues are thoughtful, creative, and ambitious; they’ve never met a problem they couldn’t solve. We are invested in your professional growth and personal well-being, offering work-life flexibility, learning and development, and career advancement opportunities. Join us to help revolutionize lawn care and home improvement while enjoying a collaborative work culture in a vibrant office environment located in Charlotte, N.C

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Benefits*

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• On-the-job training

• Paid time off

• Professional development assistance

• Referral program

• Vision insurance

Job Type: Full-time

Pay: $17.00 per hour