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Form of workJob Description
Barton & Gray Mariners Club is dedicated to providing its Members with unmatched experiences on the water, operating over 80+ Yachts in 33 harbors, and offering a range of products including Day-boating, Sport-fishing, Overnight Cruising, and more. Reporting directly to the Executive Team, the Club Ambassador is responsible for overseeing product strategy with a Member-first approach within the Hamptons, NY region. Current harbors of oversight include Southampton, Sag Harbor, and East Hampton, NY.
Primary Responsibilities:
- Develop and execute the ongoing B&G regional product strategy that aligns with the Club’s mission and long-term goals
- Act as a liaison for the company with members in each harbor of oversight, including member experience opportunities, service mishaps, and complaint handling in partnership with the Member Services team.
- Lead the development and launch of new markets within region
- Create & ensure product consistency across all points of Member interaction including onboard, training, harbor locations, and more
- Constantly evaluate Club locations within region and provide feedback to Locations Manager
- Strategize yacht-inventory allocation and timing in conjunction with B&G Logistics Department to maximize member satisfaction within region
- Evaluate all points of Day boating-Member interaction and provide suggestions for improvement
- Actively coordinate, execute, and attend regional Member-events with assistance from B&G Brand Studio
- Efficiently communicate all opportunities for sales directly to the Business Development & Sales team for tracking & follow up.
- Work with B&G Sales & Business Development teams to explore potential brand partnerships within the Hamptons region
- Gain a deep understanding of the B&G Day-boating experience, and identify product gaps in current offerings
Additional Skills & Requirements
- Proven experience in product management
- Strong track record of managing all aspects of a successful product throughout its lifecycle
- Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management team
- Solid technical background with understanding of Member CRM and database management
- Skilled at working effectively with various interdepartmental needs
- Excellent written and verbal communication skills
If you are passionate about product management and member experience, and are eager to contribute to the continued success of Barton & Gray Mariners Club, you are encouraged to apply
Barton and Gray Mariners Club is a participant in EVerify
