Brand Ambassador

Company Overview: Margaritaville and Landshark is a warm and inviting place where people from all walks of life come together to create paradise. We offer an exciting employment experience where creating and delivering fun and escapism for our guests is the goal we seek to exceed every day. We are one of the top employers due to our competitive wages, benefits packages, and the opportunity to advance your career and be part of the team. 90% of our team members say, "I Love My Job" and 92% say they are proud to work for Margaritaville and Landshark.

Benefits: Weekly Pay, Staff Member discounts, Tuition Reimbursement, Fun upbeat working environment, Career Growth, 401K Matching, Paid time off, and more!

Job Overview: Responsible for greeting customers, driving business, and generating revenue.

Position Description:

• Brand Ambassadors are Power Greeters saying hello and goodbye to every single guest that enters and leaves Margaritaville Hotel side and Restaurant.
• Provides information and conversation while guests are waiting and being seated.
• They are revenue specialists and generators.
• Drives new business through the doors by being "THE HAPPIEST DOOR IN TIMES SQUARE" also by projecting their voices with a fabulous contiguous enthusiasm and command but pleasant demeanor and impeccable stage presence.
• They are to communicate and fill up the two rooftops, landshark by the pool side, chill bar, Margaritaville and any spaces at Margaritaville.
• On occasion asked to go to key areas in times Square to hand out promotional materials.
• They will also guide guests that are on a wait time at the restaurant to a place where we can maximize sales for the bars and restaurants.
• In charge of lining groups up and pleasantly greeting them and informing the restaurant that the booked groups have arrived. The Brand Ambassador will make a smooth transition into the restaurant after group sales has book all of these big groups and events.
• Opening and closing duties consist of Checking in with a manager to set themselves up for success.
• Checking for wait times and putting out any signage or turning on TV screens that highlight our promotions happy hour, pool day passes etc.
• Helping with crowd control at all areas of the building.
• Assisting hotel security securing the lobby.
• Informing all guests of all areas constantly upselling merchandise and our high revenue areas.
• Greeting guests with luggage for check in.
• Being a team player for the entire facility including events to make an amazing experience for our guests.
• Providing guests with outstanding Guest service at all times.
• Maintains positive guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing specific item suggestions and information about the establishment.
• Provides specific item suggestions and information about the establishment.
• Communicates effectively with all guests, co-workers and management.
• Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
• Adheres to all company policies and procedures as established in the Staff Member Handbook.

Skills/Experience:

• One year in a guest service position preferred; previous experience in a food and beverage environment helpful; or equivalent combination of education and experience.
• Good written and verbal communication skills.
• Ability to interact professionally with other departments and outside contacts.
• Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision.
• Good judgment and decision-making abilities.

Educational Requirements:

• High school degree or GED preferred.

The characteristics described below are representative of those that must be met by a staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• Must be able to work in a fast-paced, high energy, and physically demanding environment.
• Must be able to spend 100% of working time standing, walking, and reaching.
• Pushing, pulling and lifting objects from a lower to higher position or moving objects horizontally, from position to position.
• Feeling or grasping objects of different size and shape.
• Maintaining body equilibrium to prevent falling while walking, standing or crouching in narrow, slippery, or erratically moving surfaces.
• Will be required to use physical capabilities including climbing and ascending or descending ladders, stairs, and ramps.
• Must be able to carry loads greater than 35 pounds and exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently.
• Must be able to communicate clearly with our guests in the primary language of the restaurant, specific to location. (Primarily English)
• Hearing sounds at normal speaking levels with or without correction.
• Specific vision abilities include close, distance, color, peripheral, depth perception and the ability to adjust focus.

Work Environment:

• Exposed to weather conditions and prevalent temperature changes.
• Subject to moderate to high ambient noise levels.
• Frequently required to function in narrow aisles or passageways.
• Hazards include, but are not limited to, cuts from broken glass and metal cans, burns, slipping and tripping.
• Frequently required to wash hands and/or wear gloves.

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, and guests.
• Expressing or exchanging ideas or instructions by the spoken word.

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.