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Form of workSalary: $59,672.70 - $80,320.86 Annually
Location : Mesa, AZ
Job Type: Full Time
Job Number: 14057
Department: (H410)Library Services
Opening Date: 12/08/2023
Closing Date: 12/21/2023 11:59 PM Arizona
Description/Duties
A Branch Operations Supervisor III performs duties and responsibilities at the Main Library headquarters in downtown Mesa, which may include, but are not limited to, any combination of the following tasks: plans, organizes, and oversees the day-to-day customer service operations and general maintenance for a 100,000 square foot building; schedules appointments with vendors for routine maintenance inspections; assists with identifying and determining furniture, fixtures, and equipment that need replacing; procures operational supplies and equipment; recruits, selects, schedules, trains, supervises and evaluates full-time, part-time employees, in the circulation/customer service and shelving divisions; oversees circulation functions at the Main Library Branch, including interlibrary loan and periodicals ; oversees preparation weekly service desk schedules; communicates operational updates to staff at the Main Library branch; deals with patron disputes regarding fines and fees and accounts turned over to collection agencies; monitors cash register and e-commerce use; verifies accuracy of daily receipts; prepares cash deposits; plays a lead role in establishing system-wide processes and procedures for collections and circulation; coordinates periodic review of circulation policies and other operational procedures; serves as a point of contact for on-site security personnel and plays a lead role in handling patron behavior issues and enforcing Code of Conduct; represents Customer Service Unit at administrative meetings and serves on committees; provides reports as needed; coordinates evacuation plans and ensures compliance with workplace safety requirements; and provides operational support to the Branch Coordinator III. This class performs related duties as required.
This class is distinguished from the Branch Operations Supervisor II classification by the increased responsibilities of supervising the operations of a library system at the Main Library, headquarters for the other branches with a greater number of staff, and lead responsibilities for other Branch Operations Supervisors. This class is supervised by a Branch Coordinator III who reviews work through conferences, meetings, reports, and results achieved. Night and weekend work is required. This class is FLSA exempt-administrative.
Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.
Qualifications & Requirements
Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in General Studies, Library Science, or a related field. Considerable (3 - 5 years) Library experience in a customer service capacity. Good (1 - 3 years) experience in a lead or supervisory capacity.
Link to Job Description
A is linked here.
01
Do you have an Bachelor's Degree (or higher) in General Studies, Library Science, or a related field? Please detail your degree(s) on your application.
02
How many years of library experience do you have in a customer service capacity? Please detail your experience on your application.
03
Please describe your library experience in a customer service capacity, including employer(s). Please also detail this experience on your application. If none, type N/A.
04
How many years of lead or supervisory experience do you have? Please also detail this on your application.
05
Please describe your lead or supervisory experience, including employer(s). Please also detail this experience on your application. If none, type N/A.
Required Question
Location : Mesa, AZ
Job Type: Full Time
Job Number: 14057
Department: (H410)Library Services
Opening Date: 12/08/2023
Closing Date: 12/21/2023 11:59 PM Arizona
Description/Duties
A Branch Operations Supervisor III performs duties and responsibilities at the Main Library headquarters in downtown Mesa, which may include, but are not limited to, any combination of the following tasks: plans, organizes, and oversees the day-to-day customer service operations and general maintenance for a 100,000 square foot building; schedules appointments with vendors for routine maintenance inspections; assists with identifying and determining furniture, fixtures, and equipment that need replacing; procures operational supplies and equipment; recruits, selects, schedules, trains, supervises and evaluates full-time, part-time employees, in the circulation/customer service and shelving divisions; oversees circulation functions at the Main Library Branch, including interlibrary loan and periodicals ; oversees preparation weekly service desk schedules; communicates operational updates to staff at the Main Library branch; deals with patron disputes regarding fines and fees and accounts turned over to collection agencies; monitors cash register and e-commerce use; verifies accuracy of daily receipts; prepares cash deposits; plays a lead role in establishing system-wide processes and procedures for collections and circulation; coordinates periodic review of circulation policies and other operational procedures; serves as a point of contact for on-site security personnel and plays a lead role in handling patron behavior issues and enforcing Code of Conduct; represents Customer Service Unit at administrative meetings and serves on committees; provides reports as needed; coordinates evacuation plans and ensures compliance with workplace safety requirements; and provides operational support to the Branch Coordinator III. This class performs related duties as required.
This class is distinguished from the Branch Operations Supervisor II classification by the increased responsibilities of supervising the operations of a library system at the Main Library, headquarters for the other branches with a greater number of staff, and lead responsibilities for other Branch Operations Supervisors. This class is supervised by a Branch Coordinator III who reviews work through conferences, meetings, reports, and results achieved. Night and weekend work is required. This class is FLSA exempt-administrative.
Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.
Qualifications & Requirements
Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required. Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor's Degree in General Studies, Library Science, or a related field. Considerable (3 - 5 years) Library experience in a customer service capacity. Good (1 - 3 years) experience in a lead or supervisory capacity.
Link to Job Description
A is linked here.
01
Do you have an Bachelor's Degree (or higher) in General Studies, Library Science, or a related field? Please detail your degree(s) on your application.
- Yes
- No
02
How many years of library experience do you have in a customer service capacity? Please detail your experience on your application.
- None
- Some but less than 3 years
- 3 years or more but then less 5 years
- 5 years or more
03
Please describe your library experience in a customer service capacity, including employer(s). Please also detail this experience on your application. If none, type N/A.
04
How many years of lead or supervisory experience do you have? Please also detail this on your application.
- None
- Less than 1 year
- 1 year or more but less than 3 years
- 3 years or more
05
Please describe your lead or supervisory experience, including employer(s). Please also detail this experience on your application. If none, type N/A.
Required Question
