Branch Head Teller

1. Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.

2. Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing.

3. Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.

4. Assist in opening and closing the vault daily; assists in balancing vault currency and coin.

5. Promotes and cross-sells the Bank’s products and services by assisting customers in their selection to meet their needs.

6. Establishes proper identification of new customers and determines need and extent of reference investigation.

7. Makes decisions regarding the opening of new accounts; completes forms requiring customer signature(s); checks credit history; accepts initial deposits; prepares all documents and items pertaining to checking accounts, savings accounts and certificates of deposit for processing.

8. Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.

9. Issues official checks, traveler’s checks and savings bond applications.

10. Cross-sells the Bank’s other products and services, referring customers to appropriate staff as indicated.

11. Performs safe deposit duties by opening accounts, controlling access, assisting customers and processing affiliated reports.

12. Receives and processes stop payment and hold orders.

13. Accepts loan, installment and collection payments.

14. Balances cash drawer daily and verifies cash being returned to the vault.

15. Provides effective customer service and assists in resolving problems within given authority.

16. Records, files, updates information and sorts mail or reports as required.

17. Answers telephones and directs callers to proper Bank personnel.

18. May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)

19. Processes credit reports, credit card orders, address changes, traveler’s checks, check and deposit slip orders, endorsement stamp orders, FICA payments, ATM deposits, credit ratings, certifications, incoming and outgoing wires, incoming and outgoing collections, change orders and deposit slip corrections.

21. Maintains files, copies and faxes documents.

22. Treats people with respect; keeps commitments; Inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.

23. Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.

24. Follows policies and procedures; completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the bank through outside activities.

25. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.

• High school diploma or general education degree (GED); or two years of related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a financial institution cash handling and customer service background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.

• Intermediate experience, knowledge and training in branch operation activities, terminology and products and services.

• Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.

• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; and word processing, spreadsheet and account opening software programs.

• Intermediate typing skills to meet production needs of the position.

• Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.

• Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.

• Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations.

• Effective organizational and time management skills.

• Ability to work with general supervision while performing duties.

• Current Kentucky driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.