AddressReq ID: 272679
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BPO Supervisor to join our team in Lincoln, Nebraska (US-NE), United States (US).
BPO Compliance Supervisor Role
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and A.D.& D. insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
This is a BPO Compliance Supervisor Role, Wage is $61,800 and hours of operation are Monday to Friday 8am to 5pm CST. Must live in the Continental United States for this remote role.
Basic Qualifications:
- 3 years of demonstrated expertise in life insurance OR annuities; understanding of products and concepts.
- 1 year of team lead or training experience, including communicating and educating team members on insurance products, terminology, and processes.
- 1 year of experience communicating with insurance company home offices ensuring a high level of client satisfaction.
Responsibilities:
In this Role you will interact directly with our clients as well as Policy Owners, Attorneys, Agents, State Agencies, etc.- Investigate and respond to inquiries from the Department of Insurance, Consumer, Attorney for various clients. In addition to reviewing Power of Attorney and other legal documents for various clients.
- Life Insurance and annuity experience.
- Solid written and verbal communication skills.
- Demonstrated client service skills and leadership capabilities.
- Solid analytical / problem solving skills.
- Supervises team of compliance associates responsible for handling a variety of consumer inquiries and complaints related to life insurance and annuities.
- Monitors performance of team to drive SLA adherence.
- Oversees consumer facing investigations and reviews related to policyholder inquiries and complaints involving life insurance and annuities.
- Oversees Federal watchlist screening programs on behalf of clients.
- Works with Client Insurance Carriers related to life insurance complaints.
- Establishes and monitors performance goals are consistently met, to include all regulatory due dates and client contractual timelines.
- Sets and communicates clear expectations for work outcomes and manages performance.
- Helps to develop and drive process improvements or system enhancements related to complaint investigative or workflow processes.
- Coach and develop junior team members on effective methods for conducting thorough complaint and inquiry reviews.
- Coach and develop junior team members on effective formal writing as part of written responses to inquiries or complaints.
- Assists team with escalated client or account issues.
- Manages the hiring, staffing, and maintaining of a diverse and effective workforce.
- Responsible for career development / planning, performance and pay discussions of team members.
- Interacts with clients and internal departments to resolve issues.
- Leads staff to complete assignments using established guidelines, policies, and procedures.
- Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
- Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.
- Compiles and analyzes data to identify trends for root cause analysis.
#INDBPO
About NTT DATA Services
NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
