Box Office Usher Attendant PT $22.00 Hourly

BOX OFFICE ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Greet customers as they approach the ticketing counter and inquire into how they would like to be serviced.
• Check for seat availability in the system and provide customers with seating options.
• Assist customers in choosing good seats by guiding them on the seating map.
• Take customers’ information, enter it into the system and ensure that proper information has been punched in.
• Print out tickets, ensure that date, time and seat numbers are accurately displayed.
• Hand over tickets to customers and ask them to verify information.
• Provide customers with any special information regarding their chosen show or an upcoming one that might be of interest to them.
• Assist with Marketing Promotional Coordinators job duties.
• Inform customers of special deals or discounts on bundle tickets.
• Calculate the amount of cash owed against the number of tickets bought.
• Take payment in exchange for tickets sold and give back any due change.
• Word in a fast manner to ensure that customer queues are served quickly.
• Count cash in the cash register at the end of the shift and tally it with tickets sold.
• Delve into any evident discrepancies and ensure that they are resolved before the end of the shift.
• Create and maintain reports of sold tickets and payments received.
• Assist with Marketing Ambassador job duties.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.

USHER ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Greet guests in a friendly manner.
• Assist with Marketing Promotional Coordinators job duties.
• Check tickets and escorts guests to their designated seats.
• Informing guests about the location of the restrooms, refreshments, and exits.
• Distributing programs, brochures, and other materials.
• Assist with Marketing Ambassador job duties.
• Ensuring that the facility is neat and organized.
• Monitoring the guest’ activity to ensure the safety of the event.
• Assisting guests with any questions or concerns.
• Provide special assistance to guest with needs such as individuals with wheelchairs or other disabilities.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.

SUPERVISORY RESPONSIBILITIES:

This job does not require supervisory duties.

EDUCATION AND EXPERIENCE (MUST BE DOCUMENTED):

• Must have High School Diploma or G.E.D. preferred but not required
• One-year related experience and/or training; or equivalent combination of education and experience preferred
• Must be able to communicate in English

CERTIFICATION, LICENSES AND ANY ADDITIONAL REQUIREMENTS:

• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 25 pounds and/or push, pull up to 50 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• Must be available for emergency calls 24/7.
• Must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

INDIAN PREFERENCE ACT :

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

1. Tribal Members

2. Other Native Americans

3. All other ethnic groups