Box Office Staff

Seasonal position. Starts in May and ends mid August.

Duties

- Serve as the primary point of contact for patrons and audience members.

· Exhibit excellent public relations skills by addressing CRT’s patrons, staff, and volunteers in a respectful and friendly manner.

· Demonstrate a collaborative team effort with other CRT employees by operating respectfully, enthusiastically, positively, and friendly manner.

· Maintain operations and troubleshoot problems to ensure sales are handled quickly and efficiently to the best of one’s ability.

· Ensure customer satisfaction by addressing and analyzing complaints, concerns, and suggestions.

· Be able to handle potentially stressful situations easily and maturely in a fast-paced work environment.

· Help complete other office duties that serve CRT's successful daily operations.

· Possess excellent computer skills; an electronic ticketing program completes ticket sales.

· Possess excellent attention to detail, organizational skills, and mathematical abilities.

· Be able to follow written and oral instructions.

· Have the capacity and willingness to work flexible and irregular hours.

· Have the ability to commute between CRT’s two locations in the City of Cortland and the Little York Pavilion in Preble.

· Requested to attend the Opening night of all 5 summer productions to be able to give patrons an adequate review of production and answer any questions regarding said production.

Possess a valid driver’s license and own a reliable form of transportation

Experience

- Previous experience in customer service, or a related field is preferred
- guest services,theater, hospitality, or cash handling experience is a plus
- Experience working with children or in a family-friendly environment is beneficial
- Strong communication skills, both verbal and written
- Ability to provide exceptional customer service and resolve customer issues effectively
- Comfortable with public speaking and interacting with a diverse range of individuals

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Please submit your resume highlighting relevant experience to be considered for this position.

Job Type: Temporary

Pay: From $15.00 per hour

Expected hours: 25 – 40 per week

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person