Box Office Associate

Broadway Rose Theatre Company

Position: Box Office Associate – Part-Time, 20 hours per week

The Broadway Rose Theatre Company Box Office Associate serves as the front-line Box Office representative, providing exceptional customer service with exquisite attention to detail, and assisting with Box Office operations.

Reports to: Patron Services Manager.

Responsibilities include but are not limited to:

• Provide highest quality of customer service for all Broadway Rose patrons.
• Provide ticketing services for Broadway Rose subscribers and single ticket patrons.
• Sell tickets to patrons over the phone during designated Box Office hours, and in person at designated performances.
• Maintain a proficient and working knowledge of Tessitura, the company’s Customer Relations Management (CRM) database.
• Observe Broadway Rose’s ticketing policies, and PCI compliance.
• Be able to create, update, and recognize internal coding on a patron account.
• Research and alter patron accounts, including exchanges, payments, adding and removing tickets, etc.
• Recognize and maintain a working understanding of season and single ticket event codes, venue seat maps, ticket types and pricing for all events.
• Stay up to date about current marketing promotions.
• Communicate any customer service issues that may need special attention to the Patron Services Manager.
• Help keep marketing and Box Office staff informed of on-going patron needs, complaints, problems, or other feed-back to assist us in providing excellent customer service and meeting the needs of our patrons.
• Participate in meetings as needed.
• Assist with day-to-day tasks, reporting, office projects, special event, and other duties as assigned.

Work schedule:

• The Box Office Associate works primarily Monday – Friday, noon to 4:00 p.m.
• Occasionally the Box Office Associate may work extended hours and production performances.
• All work will be conducted at the Broadway Rose New Stage Theatre or the Deb Fennell Auditorium at Tigard High School; both venues are located in Tigard, Oregon.

Essential skills and experience:

• 2+ years of experience in customer service or sales required.
• 1+ year of professional Box Office experience is preferred.
• Phone sales experience preferred.
• Working knowledge of Tessitura, or compatible CRM management and ticketing systems preferred.
• Competency in the use of MS Excel, Word and Outlook.
• Available to work flexible hours.
• Must have personal reliable transportation.
• Excellent active listening skills and verbal communication skills.
• Ability to work in a fast paced, multitask, team environment.
• Demonstrate flexibility.
• Comfortable with standard office environment including overlapping phone conversations, computer, and printer noise.
• Interest and/or an appreciation of musical theater.

Please provide a resume and cover letter.

Job Type: Part-time

Pay: $20.00 per hour

Expected hours: 20 per week

Benefits:

• Paid time off

Schedule:

• 4 hour shift
• Day shift
• Evenings as needed
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Portland, OR 97223: Relocate before starting work (Required)

Work Location: In person