Bookstore Service Associate

Current Madison College employees must apply to the internal career site by logging into Workday

Job Posting Date:

March 27, 2024

Application Deadline:

Salary Information:

$17. 31 - $19. 04

Department:

Bookstore Operations

Job Description:

Madison College is currently seeking a Bookstore Service Associate to join Bookstore Operations team. This role involves supporting the daily operations of the bookstore, overseen by the Associate Manager - Operations. As the bookstore operates at a high volume within the College, responsibilities include managing e-commerce orders and leading customer communications. Additionally, the position involves handling incoming merchandise, managing invoices, and supporting the rental program by overseeing rental renewals, maintaining bookshelves, setting up rental systems, and managing the disposal of old rental materials.

This is a part-time, non-exempt, 25 hours per week, 52 weeks per year position. Flexible working hours Monday through Friday between 8:00am - 5:00pm.

Madison College's dedication to promoting equity, inclusion, and diversity is reflected in our Mission, Vision, and Values. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Hiring a diverse workforce that mirrors our student population is more than just a commitment at Madison College-it is the foundation of what we are striving to do. Come be part of our great team!

This position will be open until filled, with a first consideration date of March 31, 2024, at 11:59 pm. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.

Required documents (1)

• Resume

• Failure to include this document by the first consideration date will RESULT IN THE DISQUALIFICATION OF YOUR APPLICATION.

Essential Responsibilities:

• Responsible for eCommerce - creates, approves, and packs web orders to be shipped out, payment corrections.
• Assists with receiving and invoicing for all incoming merchandise, rentals, and textbooks. Handles returns to suppliers as needed.
• Communicates with customers and responds to customer emails and voicemails through the bookstore email account.
• Completes rental renewals and student rental purchase requests.
• Set-up and maintenance of bookshelves; ensure correct tags are printed, correct editions are in proper place, set-up shelf tags, collating tags, organizing books on shelves.
• Performs textbook/rental inventory spot checks.
• Assist with Disposition of old rental materials.
• System set-up and maintenance for the Textbook Rental Program; set-up titles for each location for each term, establish rental periods, rental communication with staff and customers and making corrections to student rental fees.
• Works with the Textbook Buyer to handle all grants and apprenticeship courses.
• Maintains a commitment to the college mission, vision, and values.
• Other duties as defined by department, college, or officials.

Knowledge, Skills & Abilities:

• Skill in communicating effectively and professionally, both orally and in writing.
• Demonstrated skill in communications and human relations with populations of diverse socioeconomic and cultural backgrounds and persons with disabilities.
• Skill in providing quality customer service to all customers.
• Skill and ability to verify materials match barcodes.
• Skill and ability to stand and move about the store to assist customers, stock shelves, and maintain a clean and organized workspace.
• Ability to work independently.
• Skill in maintaining organization in work areas, retail space, and storage areas.

Minimum Requirements:

• High School/GED or equivalent working experience. *Experience used as an equivalent of an educational requirement is in addition to any experience required by the position
• Six (6) months of work experience directly related to the skills required for successfully performing the duties of this position.
• Valid drivers license.

Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

If you are experiencing application issues, please contact us at the HR email or HR hotline (608) 246-6900.

To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at (608) 246-6210 or (800) 322-6282 Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college's nondiscrimination policies: Lisa Muchka, Compliance Coordinator, 1701 Wright Street, Madison, WI 53704 (608) 246.5221