Bookstore Associate

JOB SUMMARY

The Bookstore Associate will provide customer service in the CBC bookstore, keep count of products and supplies, ensure that the stores inventory remains balanced, and provide support to maintain the overall presence of the store. Tasks include cashier, restocking supplies, assisting in maintaining inventory records with the help of inventory software, and providing general support to the Bookstore Manager as needed.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer emails and phone calls
• Communicate and update volunteer schedules
• Operate the stores POS system
• Count store inventory for official records
• Maintain log of products and supplies
• Check actual store inventory against computerized records
• Report any discrepancies in inventory records to store manager
• Receive store deliveries, assist in unpacking inventory, organize inventory, restock inventory on sales floor as necessary, update files and inventory receipts
• Use software to track orders, returns and supply
• Track any overstock or missing items
• Ensure stock room is clean and well organized
• Move and restructure stock room as needed for new inventory
• Assist in cleaning and organizing the Store upon closing
• Pulls defective items for return and shipping
• Submits orders for replenishment of inventory
• Retrieves products from stock room for customers as necessary
• Reviews shipping and receiving documents for accuracy
• Assists customers on the sales floor in locating items
• Assists store manager in devising new ways to reduce shrink and maintain inventory control
• Perform heavy lifting
• Other duties as assigned

COMPETENCIES

• Good judgment
• Excellent customer service
• Demonstrate strong organizational skills
• Pay close attention to detail
• Good understanding of the church, ministries, ability to assist and direct customers accordingly
• Computer skills in basic Microsoft and Google
• Possess broad knowledge of the range of store products and services
• Can employ basic math skills
• Manages time effectively
• Willingness to learn the software used in the store
• Possess strong communication skills in the English language (verbal and written)

POSITION TYPE/EXPECTED HOURS OF WORK

This is a regular part-time position (24-29 hrs.) Weekends are required for this role.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee may be regularly required to do the following:

• Must have good or corrected vision as well as effective peripheral vision, depth perception, and ability to adjust focus
• Must have good manual dexterity and be able to use repetitive motion of the hands, wrists, and arms
• Must be able to remain in a stationary position for extended periods of time
• Must be able to move about inside the office and file rooms to perform a variety of tasks
• Must be able to frequently and effectively communicate in both written and verbal form
• Must be able to frequently lift 15 pounds and/or push/pull objects up to 50 pounds
• Occasional reaching, stooping, kneeling, bending, and crouching
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization

EDUCATION AND EXPERIENCE

• High School Diploma or GED
• 1-2 years retail and customer service experience
• Inventory control experience

WORK ENVIRONMENT

Duties are performed in an office setting where the work and general environment may be hectic at times. Therefore, it is essential that the employee can effectively handle the normal anxieties associated with the job and manage multiple projects in a service-oriented environment. Environmental noise levels are minimal.

OTHER DUTIES

• Must exemplify The CBC way of Honor, Hospitality, Hustle, High Capacity and Humility
• Must be willing to work weekends, evenings, and occasional special events
• CBC Member, genuine desire to serve God and the Church
• Must live life beyond reproach 1 Timothy 3