Bonds- Account Manager

Title: Bond Account Manager

Welcome to Insurance Office of America – one of the nation’s largest and premier privately held insurance agencies! Recognized as a Top Workplaces USA Award winner, IOA’s commitment to both a rewarding culture and employee satisfaction is unwavering. Prioritizing a strong work/life balance, personal and professional growth, competitive benefits, and giving back to our community aren’t just clichés here – they’re a part of who we are. With a growing workforce and over 60 office locations across the US and Northern Ireland, we can confidently serve our clients with an unmatched standard of excellence.

Want to learn more? Complete the application below and one of our talented recruiters will be ready to answer any other questions you may have.

Job Summary

Responsible for IOA Bond Account Management activities while under Producer direction, including: Client service and communication; team leadership; directing daily tasks and work activities of the Account Assistants/CSRs; team productivity, quality, and service levels; implementation of client bond policy administrative processes, tracking, renewals, new policy set-up, invoicing, accounts receivables monitoring, and policy review; data management/entry; Producer communication; team and individual professional development; identification of sales opportunities; IOA core values.

What You’ll Do:

• Live and champion IOA core values at all times, demonstrating the highest levels of personal character, integrity, and servant leadership.
• Under direction of a Producer, manage an assigned book of business, meeting all performance requirements regarding production, quality, and service, and ensuring that no liability associated with errors and omissions occur.
• Deliver outstanding client service at all times, including proactively anticipating client needs, maintaining frequent and professional client communication, and responding quickly to any service requests.
• Provide leadership to account team, demonstrating a strong work ethic, positive attitude, and willingness to assist others at all times.
• Exercise discretion and independent judgment to ensure beneficial outcomes for clients and IOA.
• Direct day-to-day activities and work flow of Account Assistant(s) and CSR(s), including making work assignments, delegating tasks, communicating performance expectations, monitoring execution to ensure performance requirements are met, and recommending corrective actions when needed.
• Actively seek to grow IOA business, including identifying and acting on sales opportunities.
• Track policy expirations for existing clients, and work proactively to ensure appropriate actions are taken to facilitate renewals.
• Monitor Accounts Receivables reports and take action on any delinquent accounts.
• Manage new business and policy renewal process in conjunction with Producer, including:
• Preparing complete, accurate submission applications and submitting them to carriers.
• Evaluating pricing.
• Binding coverages, including securing signed indemnity agreements and applications per IOA procedures.

• Maintain agency automation system to ensure accuracy and currency of data.
• Create and distribute client invoicing for any new business, renewals, or premium bearing transactions, and collects outstanding balances due.
• Prepare and facilitate execution of client premium financing contracts.
• Monitor and maintain pending action items (suspense), taking any necessary action to ensure completion within required time frames.
• Manage a variety of administrative tasks, including timely bond processing, endorsements/riders, cancellations, reinstatements, and other related items.
• Maintain frequent, transparent communication with Producer(s) regarding individual and team client service and policy administration activities, ensuring he/she is fully informed.
• Assist with facilitation of client claims processes as needed.
• Develop and maintain positive carrier relationships.
• Quickly and responsibly alert Operations Management to any individual or team performance/ professionalism issues, collaborate as needed regarding any corrective actions to be taken, and support and participate in implementation when requested.
• Act as back-up for teammates as needed, covering for others in their absence and ensuring overall team service excellence.
• Constantly look for, recommend, and implement process improvements and best practices to improve individual, team, and organizational effectiveness.
• Serve as Account Management subject matter expert for team, answering questions, providing support, and developing solutions to client problems.
• Monitor Individual performance to ensure productivity, efficiency, quality, and service standards are met.
• Assist with initial/new hire and ongoing training support within team.
• Encourage and participate in ongoing growth and professional development of all operations personnel within team.
• Actively promote IOA culture and a positive work environment at all times, including participation in team building and other activities.
• Maintain frequent and transparent communication regarding individual performance and activities with supervisor, and seek, accept, and implement performance coaching.
• Work effectively with Producers, seeking input and developing win-win solutions to any operations related process, service, quality, or productivity issues.
• Comply with all company work rules, standards, and policies and procedures at all times.
• Maintain high degree of technical competence and industry/market expertise.
• Ensure professional skills are continuously improved by actively participating in internal/external development opportunities.
• Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, teammates, and employees.
• Perform other duties as assigned.

What We’re Looking For:

• 5+ years of industry experience
• All required active licensing
• Exceptional customer service skills
• Excellent multi-tasking, organizational, delegation and decision-making skills
• Outstanding verbal/written communication skills
• Ability to perform large work volumes with high degrees of accuracy
• PC proficiency
• Exceptional personal character
• High School Diploma (or equivalent)

What We Offer:

• Competitive salaries and bonus earning potential
• Great benefits, including company paid health insurance
• Paid time off for holidays, vacations, and sick time
• 401K with an employer match
• Participation in our employee stock plan
• Opportunities for professional growth and career progression
• A culture that emphasizes respect for every individual
• Company commitment to work/family life balance and community service
• Teammates who share your drive for excellence
• Knowing every day you are helping our clients protect their families and businesses

Still wondering if IOA is the right fit for you?

• If you want to feel the significance of knowing your efforts have been both recognized, appreciated and rewarded, then IOA is right for you.
• If you want to feel valued and have a real influence towards the continued success of your organization, then IOA is right for you.
• If you want to feel the peace of knowing that you’ve made the best decision of your professional life, then IOA is right for you.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday

Experience:

• Bonds/Surety: 1 year (Required)

License/Certification:

• New York Property & Casualty License (Preferred)

Ability to Commute:

• Binghamton, NY 13901 (Required)

Work Location: In person