Body Shop Guest Coordinator

Body Shop Guest Coordinator
Bergstrom Body Shop of Appleton (Victory Lane)
Bergstrom Automotive has transformed the traditional Body Shop Guest Service approach by segmenting the traditional Estimator position into focused roles. This allows us to align our team-members' unique strengths with the needs of each guest to deliver a tailored repair experience. Guest Experience Coordinators are the first point of contact guests will have when they need Auto Body Collision Repair and a role to develop into more advanced roles within the Automotive Collision industry.
WHAT YOU'LL DO

• Greet and care for guests with damaged vehicles
• Capture details about the vehicle loss, identifying each guest's unique needs
• Assist guests with obtaining rental vehicle if necessary
• Use estimating system to photograph and notate parts for replacement and repair
• Enter information into the Repair Management System to build the repair file
• Collaborate with the Repair Planners to design a repair solution for each guest
• Maintain communication with guests and insurance companies to provide repair updates and timelines
• Assist guests with the delivery of their repaired vehicles and payment processing

Schedule: Monday-Friday 8:30 am to 5:30 pm
Average yearly earnings of $38,500-42,500 composed of a base hourly rate of $17.00-21.00 (based on experience) plus bonus based on gross profit of parts and labor sales.
WHO'S RIGHT FOR THE JOB?

• Valid Driver's License with clean driving record
• Upbeat and positive personality
• Active Listening Skills
• Excellent Guest/Customer Service
• High Attention to Detail
• Strong Communication Skills
• Relationship Building Skills

OUR COMMITMENT TO YOU

• Competitive compensation!
• Medical, Dental, Vision, Short and Long Term Disability, and Life Insurance (for FT team members)
• PTO (for FT team members)
• Holiday Pay (for FT hourly team members)
• Discounts on vehicles, service, and parts
• 401(k) with company match
• Wellness Program
• Free Team Member Clinic
• Free Health Coach
• Employee Assistance Program
• Team Member Referral Program
• Opportunities for growth!

WHAT MAKES BERGSTROM DIFFERENT:

• Wisconsin's largest automotive group
• Established in 1982 in Neenah WI
• 2,300+ team members and growing
• 36 dealerships representing 34 brands (and growing!)
• Recognized by Automotive News as the top dealership group to work for in Wisconsin and one of top dealership groups to work for in the United States
• Received Glassdoor's "Best Places to Work" award
• Recognized by the Better Business Bureau and Time Magazine
• We are committed to giving back to our communities by supporting organizations like Make-a-Wish, United Way, and Drive for a Cure

Drive your career forward today! APPLY NOW!
Bergstrom Automotive is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.